AP-209 Practice Questions

A.  

Add the description field to the 'Service Appointment List Columns' field set on Service Appointment. Adjust column widths to expose the entire description field, this field set controls the fields that appear in the appointment list as columns

B.  

Add the description field to the 'Service Appointment List Preview' field set on Service Appointment, this field set controls the fields that appear when a user hovers on the appointment information icon

C.  

Create a list view and add the description field as a column to appear in the Service Appointment list view within the Gantt

D.  

Add the description field to the 'Service Tooltip Gantt' field set on Service Appointment, this field set controls the tooltip layout shown when hovering over an appointment on the Gantt

A.  

Resource Absence

B.  

Service Appointment

C.  

Service Resource

D.  

Service Territory

E.  

Assigned Resource

A.  

Use 'Asset Timelines'.

B.  

Create a custom object to track.

C.  

Create custom fields on the Asset record to track.

D.  

Use 'Asset Downtime Periods'.

A.  

Add the 'Active Resources' Work Rule to the Scheduling Policies

B.  

Delete the Service Resource

C.  

Deactivate the Service Resource

D.  

Add the 'Excluded Resources' Work Rule to the Scheduling Policies

A.  

Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation

B.  

Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment

C.  

Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation

D.  

Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment

A.  

Get Candidates global action from the Gantt chart

B.  

Nightly recurring optimization job

C.  

Book Appointment global action

D.  

Communities Book Appointment action

A.  

Install the 'SFS Dashboard' package and use the 'SFS Service Manager' dashboard

B.  

Configure 'Optimization Insights' feature

C.  

Get the data from the 'Dispatcher Console' for all the requests

D.  

Subscribe to Analytics App

A.  

Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts.

B.  

Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts.

C.  

Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'.

D.  

Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.

A.  

The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and 'Resource Preferences'

B.  

The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources

C.  

The admin should log a support case, as the system should be able to handle this amount of qualified candidates

D.  

The admin should reduce the number of available candidates for each appointment by adding additional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied

A.  

Work Parameters: how work is being defined

B.  

Sprint Review: to review what will be done during the sprint cycle

C.  

Terminology: translate objectives and priorities into Field Service

D.  

Project Objectives: what is essential

E.  

Solution Design: request for acceptance