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Free Certified Implementation Specialist - Hardware Asset Management Practice Questions

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Exam style questions across every CIS-HAM domain

Last Update 2 days ago
Total Questions : 196

Start with our free CIS-HAM practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real CIS-Hardware Asset Management exam. Each CIS-HAM exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your ServiceNow weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 21

When a hardware asset is retired, what happens to any existing software allocations on that asset?

Options:

A.  

The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().

B.  

The software allocations are removed from the asset, but not returned to inventory.

C.  

The software allocations are automatically returned back into inventory.

D.  

The software allocations remain with the hardware asset and need to be reclaimed manually.

Discussion 0
Question # 22

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

Options:

A.  

procurement_user

B.  

inventory_admin

C.  

itil

D.  

discovery_admin

E.  

asset

Discussion 0
Question # 23

Taxes paid at the time of purchase are what type of cost?

Options:

A.  

Original Cost

B.  

Operating Expense

C.  

Operating Cost

D.  

Capital Expense

Discussion 0
Question # 24

An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

Options:

A.  

On order

B.  

In use

C.  

Awaiting delivery

D.  

Pending transfer

Discussion 0
Question # 25

A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)

Options:

A.  

Software allocations

B.  

Maintenance contracts

C.  

Depreciation values

D.  

Related CI record

E.  

Disposal information

Discussion 0
Question # 26

How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?

Options:

A.  

Select Exclude from content service on the Normalization tab of the hardware model record

B.  

Click the Exclude button on the hardware model record

C.  

Click the Opt-out button on the hardware model record

D.  

Select Opt-out from content service on the Normalization tab of the hardware model record

Discussion 0
Question # 27

When selected on the model category form, what feature prevents the automatic creation of an asset?

Options:

A.  

Enforce Asset Creation

B.  

Enforce Asset Verification

C.  

Enforce Asset Validation

D.  

Enforce CI Validation

E.  

Enforce CI Verification

Discussion 0
Question # 28

What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)

Options:

A.  

Hardware nearing end of warranty

B.  

Hardware model normalization status

C.  

Hardware expenditure by vendor

D.  

Hardware models up for end of life

E.  

New hardware assets found by audits

F.  

Requests that require sourcing

Discussion 0
Question # 29

What are the main purposes of transfer order line tasks? (Choose two.)

Options:

A.  

To help track service levels and the time frame needed to complete a transfer order

B.  

To move transfer order lines from one stage to another

C.  

To help track the total number of assets moved from one stockroom to another

D.  

To automate reordering of consumables as they are consumed by users

E.  

To move transfer orders from one stage to another

Discussion 0
Question # 30

Baseline ITSM Asset Management provides which features? (Choose three.)

Options:

A.  

Mobile My Assets

B.  

Hardware Model Normalization

C.  

Asset Inventory Audit

D.  

Hardware Asset Dashboard

E.  

Hardware Manufacturer Lifecycle Dates

F.  

Stockrooms

G.  

Mobile Asset Receiving

Discussion 0

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