CIS-HAM Practice Questions

The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.

One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.

Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan the assets and confirm the receipt in ServiceNow1.

The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. References:

ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal

Hardware Asset Inventory Management - ServiceNow

Automation Simplifies Hardware Asset Management - ServiceNow Blog

According to the ServiceNow Hardware Asset Management documentation, the core sets of data required for effective IT asset management are:

•Manufacturers: The companies that produce the hardware assets, such as Dell, HP, Cisco, etc.

•Locations: The physical places where the hardware assets are stored or used, such as offices, data centers, warehouses, etc.

•Users: The people who own, use, or manage the hardware assets, such as employees, customers, vendors, etc.

•Models: The specific types or categories of hardware assets, such as laptops, servers, routers, etc.

According to the ServiceNow documentation, an asset is "any tangible or intangible item that might have value for an organization"1.

The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility1.

These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings1.

Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not. References:

Asset and configuration item (CI) management - ServiceNow

According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:

•Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.

•General Availability: The hardware model is available for purchase and supported by the manufacturer.

•End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.

•Disposal: The hardware model is disposed of or recycled.