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Experience-Cloud-Consultant Practice Questions

Salesforce Certified Experience Cloud Consultant (EX-Con-101)

Last Update 4 days ago
Total Questions : 185

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Question # 11

Universal Containers (UC) isimplementing a community for its retailers.

How can UC give retail store managers access to the records owned by their peers and subordinates?

Options:

A.  

Put retail managers in a manager role.

B.  

Set OWD to public, and manage access via Apex Sharing.

C.  

Email retail managers best practiceson how to manually share data.

D.  

Give retail managers Super User access.

Discussion 0
Question # 12

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.

Where should BC look for potential Lightning Bolt solutions?

Options:

A.  

Salesforce AppExchange

B.  

Salesforce Accelerator Directory

C.  

Salesforce Accelerator Catalog

D.  

Salesforce Connect

Discussion 0
Question # 13

Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

Options:

A.  

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

B.  

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

C.  

The Record Detail component is a custom component and was not configured correctly

D.  

The Record Detail component will only show record details for the Case object.

Discussion 0
Question # 14

How can Sharing Sets be used to share records with Customer Community users?

Options:

A.  

Create one Sharing Set and add the objects to share in the Sharing Set.

B.  

Create one Sharing Set, select the ‘All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.

C.  

Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.

D.  

Create one Set per object and add the Customer Community profiles to each Sharing Set.

Discussion 0
Question # 15

How can records owned by Customer Community users be shared with internal users?

Options:

A.  

Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

B.  

Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

C.  

Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

D.  

Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

Discussion 0
Question # 16

The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.

How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?

Options:

A.  

Use the new Service Not Available (SNA) feature.

B.  

Use Data Loader to remove all members’ email addresses.

C.  

Disable the Send welcome email checkbox for the site.

D.  

Remove all profiles fromthe site's membership and add them again after the site is activated.

Discussion 0
Question # 17

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely

unanswered.

Which functionality would allow questions to get internal visibility?

Options:

A.  

Enable Escalate to Case.

B.  

Limit the number of questions posted per day.

C.  

Tell users to submit a case for unanswered questions.

D.  

Create moderators for each topic.

Discussion 0
Question # 18

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.

What should CK keep in mind about salesforce CDN?

Options:

A.  

Salesforce CDN is only supported in Full sandbox environments.

B.  

Salesforce CDN is not supported in sandbox environments.

C.  

Salesforce CDH is only supported in Developer sandbox environments

D.  

Salesforce CDN is supported in all sandbox environment

Discussion 0
Question # 19

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

Options:

A.  

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

B.  

Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

C.  

Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

D.  

A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is By default a person account.

Discussion 0
Question # 20

Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren’t’ able to seerecords owned by their peers and subordinates.

What should be done to resolve the issue?

Options:

A.  

Retail managers need to be given super User access.

B.  

Retail managers needs to be put in the execute role in the Role Hierarchy

C.  

A Sharing Set needs to becreated.

D.  

A sharing Rule needs t be created.

Discussion 0
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