Pre-Summer Sale Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 65pass65

ITILFND ITIL – Foundation (v4) is now Stable and With Pass Result | Test Your Knowledge for Free

Exams4sure Dumps

ITILFND Practice Questions

ITIL – Foundation (v4)

Last Update 2 days ago
Total Questions : 503

Dive into our fully updated and stable ITILFND practice test platform, featuring all the latest Exin-ITIL exam questions added this week. Our preparation tool is more than just a Exin study aid; it's a strategic advantage.

Our free Exin-ITIL practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about ITILFND. Use this test to pinpoint which areas you need to focus your study on.

ITILFND PDF

ITILFND PDF (Printable)
$43.75
$124.99

ITILFND Testing Engine

ITILFND PDF (Printable)
$50.75
$144.99

ITILFND PDF + Testing Engine

ITILFND PDF (Printable)
$63.7
$181.99
Question # 11

What is used as a tool to help define and measure performance?

Options:

A.  

A continual improvement register

B.  

An incident record

C.  

A change schedule

D.  

A service level agreement

Discussion 0
Question # 12

When using the ‘continual improvement model, which information should be produced by an organization to understand where the organization is now?

Options:

A.  

Business objectives

B.  

Improvement plans

C.  

Assessment results

D.  

Measureable Targets

Discussion 0
Question # 13

Which is a key element of the 'think and work holistically' guiding principle?

Options:

A.  

Assessing which procedures can be re-used when improving a service

B.  

Understanding the methods applicable to complex systems

C.  

Eliminating metrics which do not contribute to achieving an objective

D.  

Using technology for standard tasks to give people time for complex activities

Discussion 0
Question # 14

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Options:

A.  

Incident management

B.  

Service Request management

C.  

Change enablement

D.  

Service request management

Discussion 0
Question # 15

Which term is used to describe removing something that could have an effect on a service?

Options:

A.  

A change

B.  

An incident

C.  

An IT asset

D.  

A problem

Discussion 0
Question # 16

Which of the following is included in the purpose of the 'continual improvement' practice?

Options:

A.  

The restoration of normal service operation as quickly as possible

B.  

The establishment of links between the organization and its stakeholders at strategic and tactical levels

C.  

The alignment of the organization's practices and services with changing business needs

D.  

The reduction of the likelihood and impact of incidents

Discussion 0
Question # 17

Which is described by the ‘organizations and people’ dimension of service management?

Options:

A.  

Communication and collaboration

B.  

Workflows and controls

C.  

Inputs and outputs

D.  

Contracts and agreement

Discussion 0
Question # 18

What is included in the purpose of the 'release management' practice?

Options:

A.  

Authorizing changes to proceed

B.  

Making new features available for use

C.  

Moving new software to live environments

D.  

Ensuring information about services is available

Discussion 0
Question # 19

What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

Options:

A.  

An initial baseline assessment

B.  

The production of a detailed CSI plan

C.  

Verifying that improvement targets have been achieved

D.  

Understanding priorities for improvement

Discussion 0
Question # 20

Where should all master copies of controlled software and documentation be stored?

Options:

A.  

In the definitive capacity library

B.  

In the definitive media library

C.  

In the definitive security library

D.  

In the definitive production library

Discussion 0
Get ITILFND dumps and pass your exam in 24 hours!

Free Exams Sample Questions