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Free ITIL – Foundation (v4) Practice Questions

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Exam style questions across every ITILFND domain

Last Update 3 days ago
Total Questions : 503

Start with our free ITILFND practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real Exin-ITIL exam. Each ITILFND exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your Exin weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 51

Which is an activity of the 'problem management' practice?

Options:

A.  

Restoration of normal service operation as quickly as possible

B.  

Prioritization of problems based on the risk that they pose

C.  

Authorization of changes to resolve the cause of problems.

D.  

Resolution of incidents in a time that meet customer expectations

Discussion 0
Question # 52

Which practice is most likely to benefit from the use of chatbots?

Options:

A.  

Service level management

B.  

Change enablement

C.  

Continual improvement

D.  

Service desk

Discussion 0
Question # 53

Which two are considered part of the ‘organizations and people’ dimension of service management?

1.Systems of authority

2.Culture

3.Relationships between organizations

4.Workflows

Options:

A.  

1 and 2

B.  

2 and 3

C.  

3 and 4

D.  

1 and 4

Discussion 0
Question # 54

Which practice involves the management of vulnerabilities that were not identified before the service went live?

Options:

A.  

Service request management

B.  

Problem management

C.  

Change control

D.  

Service level management

Discussion 0
Question # 55

Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

Options:

A.  

Service configuration management

B.  

Service desk

C.  

Problem management

D.  

Deployment management

Discussion 0
Question # 56

Which practices is MOST associate with the use of empathy to understand users?

Options:

A.  

Service desk

B.  

Continual improvement

C.  

Service level management

D.  

Change enablement

Discussion 0
Question # 57

Which service value chain activity deals with the purchase of new products?

Options:

A.  

Engage

B.  

Obtain/build

C.  

Plan

D.  

Improve

Discussion 0
Question # 58

Which practice handles all pre-defined user-initiated service actions?

Options:

A.  

Deployment management

B.  

Incident management

C.  

Service level management

D.  

Service request management

Discussion 0
Question # 59

What should all 'continual improvement' decisions be based on?

Options:

A.  

Accurate and carefully analysed data

B.  

Details of how services are measured

C.  

A recent maturity assessment

D.  

An up-to-date balanced scorecard

Discussion 0
Question # 60

When should a change request be submitted to resolve a problem?

Options:

A.  

As soon as a solution for the problem has been identified

B.  

As soon as a workaround for the problem has been identified

C.  

As soon as the analysis of the frequency and impact of incidents justifies the change

D.  

As soon as the analysis of cost, risks and benefits justifies the change

Discussion 0

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