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ITIL – Foundation (v4)

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Total Questions : 503

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Question # 71

Which is NOT a component of the service value system?

Options:

A.  

The guiding principles

B.  

Governance

C.  

Practices

D.  

The four dimensions of service management

Discussion 0
Question # 72

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

Options:

A.  

Change control

B.  

IT asset management

C.  

Service desk

D.  

Service request management

Discussion 0
Question # 73

Identify the missing word in the following sentence.

A change is defined as the addition, modification, or removal of anything that could have a direct or indirect

effect on [?].

Options:

A.  

assets

B.  

values

C.  

elements

D.  

services

Discussion 0
Question # 74

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Options:

A.  

Immediate escalation

B.  

Specialist teams

C.  

A separate process

D.  

Third party support

Discussion 0
Question # 75

What is the purpose of the 'relationship management' practice?

Options:

A.  

To support the agreed quality of a service handling all agreed, userinitiated service requests

B.  

To set clear business-based targets for service performance

C.  

To establish and nurture the links between the organization and its stakeholders

D.  

To align the organization's practices and services with changing business needs

Discussion 0
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