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Sales-101 Practice Exam Questions and Answers

Salesforce Certified Sales Foundations

Last Update 3 days ago
Total Questions : 125

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Sales-101 exam questions often include scenarios and problem-solving exercises that mirror real-world challenges. Working through Sales-101 dumps allows you to practice pacing yourself, ensuring that you can complete all Sales Professional practice test within the allotted time frame.

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Question # 1

A sales representative is using a creative problem-solving process to help their customer uncover breakthrough solutions.

What is the name of this approach?

Options:

A.  

Linear sales

B.  

Design thinking

C.  

Agile methodology

Discussion 0
Question # 2

A sales representative is looking for ways to engage with a prospect at a greenfield accounton a digital platform.

Which customer-centric approach should be used by the sales rep?

Options:

A.  

Promote a prospect's content on social media.

B.  

Upsell to a prospect at an existing account.

C.  

Send an email with content links to a prospect.

Discussion 0
Question # 3

After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.

Which objection category does this fall into?

Options:

A.  

Requirements

B.  

Trust

C.  

Price

Discussion 0
Question # 4

A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.

Which type of questions are they leveraging?

Options:

A.  

Change

B.  

Clarifying

C.  

Confirming

Discussion 0
Question # 5

A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.

What is the first step to building trust with these stakeholders?

Options:

A.  

Set upan introductory meeting and explain the reason for the transition.

B.  

Review records the previous rep left to understand the needs of the stakeholders.

C.  

Use a multi-channel approach to present an update on current product offerings.

Discussion 0
Question # 6

Which factor can the sales representative focus on to win the customer first and support their sales quota long term?

Options:

A.  

Product evangelism

B.  

Maximizing opportunities

C.  

Customer experience

Discussion 0
Question # 7

A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.

Which metric should the company use to track the effectiveness of the new value proposition?

Options:

A.  

Lead quality score

B.  

Customer satisfaction score

C.  

Lead conversion rate

Discussion 0
Question # 8

What is the primary benefit of team selling at a key account?

Options:

A.  

Provides the customer with multiple points of contact

B.  

Reduces the workload for individual sales representatives

C.  

Leverages collective expertise to meet customer expectations

Discussion 0
Question # 9

A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.

Which measurementshould the sales rep use?

Options:

A.  

Net Promoter Score (NPS)

B.  

Customer Satisfaction Survey (CSAT)

C.  

Customer Engagement Score (CES)

Discussion 0
Question # 10

A sales representative works at a heavily siloed company and is unable to gather insights for renewals.

How should the sales rep improve data integrity in the pipeline working across silos?

Options:

A.  

Offer customer discounts toexpedite the sale.

B.  

Log in as the customer to review their data.

C.  

Collaborate with other customer-facing teams.

Discussion 0
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