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Field-Service-Consultant Practice Questions

Salesforce Certified Field Service Consultant (FS-Con-101)

Last Update 53 minutes ago
Total Questions : 163

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Question # 11

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.

How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

Options:

A.  

Three Service Territories withfewer than 50 resources

B.  

Two Service Territories that split the Service Resources evenly

C.  

One Service Territory with four Polygons

D.  

Five Service Territories with fewer than 500 Service Appointments per day

Discussion 0
Question # 12

Universal Containers Technicians frequently need to request more parts from another inventory location when

stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Options:

A.  

Create a Shipment and a Productrequest line item.

B.  

Create a Product Consumed and a Produc request line item.

C.  

Create a Product Request and a Product request line item.

D.  

Create a Work Order Line Item and a Product request line item.

Discussion 0
Question # 13

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.

How should the consultant make this requirement?

Options:

A.  

Create a work rule with two required skills

B.  

Create a two-service crew

C.  

Create a crew with two technicians

Discussion 0
Question # 14

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

Options:

A.  

Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

B.  

Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.

C.  

Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

D.  

Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.

Discussion 0
Question # 15

Which two scenarios are fully supported by Maintenance Plans?

Choose 2? answers

Options:

A.  

Appointments on the first Tuesday of the month

B.  

Site inspections during the first week of the "year

C.  

Quarterly sales visits to a customer

D.  

Weekly recurring appointments at 8:00 AM

Discussion 0
Question # 16

Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.

What should a Consultant include when creating a Work Order?

Options:

A.  

Products Required and Estimated Duration

B.  

Products Required and Skill Requirements

C.  

Skill Requirements and Products Consumed

D.  

Estimated Duration and Sen/ice LevelAgreement

Discussion 0
Question # 17

Universal Containers sells products that are made up of senalized components. Technicians often need to work on

a specific component.

How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Options:

A.  

Use Work Orders and define a hierarchy.

B.  

Use Products and Product Families.

C.  

Use Assets and define a hierarchy.

D.  

Use Orders and Order Products.

Discussion 0
Question # 18

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.

How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

Options:

A.  

Ensure the product items are available in inventory.

B.  

Include the required products in the work type.

C.  

Add the product fields to the work order layout.

D.  

Create a flow to add the products to the work order.

Discussion 0
Question # 19

Service resources at universal container UC frequently work in more than one

serviceterritory the current scheduling policy looks only at primary territory while us

still want to optimizer to use the service resource primary when scheduling, UC also

wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend?

Choose 2 answers

Options:

A.  

Includes the match territory work rule

B.  

Remove the match territory work rule

C.  

Select working location enable primary on the working territories work rule

D.  

Deselect workinglocation primary on the working territories work rule

Discussion 0
Question # 20

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

Options:

A.  

Create a new user territory associated with the Service Territory and dispatcher.

B.  

Configure and run the User Territory Sharing Job in Field Service Settings.

C.  

Assign a new user territory and add each of the assigned service resources.

D.  

Add the resources assigned to the Service Territory's Member related list.

Discussion 0
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