Field-Service-Consultant Practice Questions
Salesforce Certified Field Service Consultant (FS-Con-101)
Last Update 54 minutes ago
Total Questions : 163
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Our free Field Service Lightning program practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about Field-Service-Consultant. Use this test to pinpoint which areas you need to focus your study on.
Time sheet entries can be associated to which two objects? Choose 2 answer
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
universal containerswants to report on the volume of products installed within a
specific timeframe.
Which solution should the consultant utilize to meet the requirement?
Universal Containers wants to limit their Technicians’ view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians’ view?
Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
UniversalContainers’s Technicians have 12 mandatory company holidays each calendar year. Technicians need to
view all of their absence records at once. Which two applications should a Consultant recommend
to meet this requirement? Choose ? answers
