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Salesforce-Slack-Administrator Practice Questions

Salesforce Certified Slack Administrator (Slack-Admn-201)

Last Update 2 days ago
Total Questions : 210

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Question # 31

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.

As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

Options:

A.  

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

B.  

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

C.  

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.  

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Discussion 0
Question # 32

You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.

What is the most efficient way to set up students as full members and faculty members as Workspace Admins?

(Select the best answer.)

Options:

A.  

Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.

B.  

Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.

C.  

Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.

D.  

Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.

Discussion 0
Question # 33

You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.

What visibility setting should you select for this new workspace?

(Select the best answer.)

Options:

A.  

Open

B.  

Invite Only

C.  

By Request

D.  

Hidden

Discussion 0
Question # 34

You're an Org Admin for your Slack Enterprise Grid org.

Three departments must collaborate while maintaining access controls.

How should users be onboarded into discrete workspaces while maintaining access limits?

Options:

A.  

Create a workflow to manage workspace access requests, and add users manually to the correct workspace upon approval.

B.  

Allow users to join the workspaces at their own direction.

C.  

Connect an identity provider (IdP) group to appropriate workspaces to control membership.

D.  

Direct users in those departments to self-manage their memberships via invite requests.

Discussion 0
Question # 35

As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.

Which TWO actions can you take within the External People Management dashboard?

(Choose 2 answers.)

Options:

A.  

Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.

B.  

Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.

C.  

View all Slack Connect invitations.

D.  

Approve or deny Slack Connect requests.

E.  

View all external people connected to your org and the Slack Connect channels they belong to.

Discussion 0
Question # 36

You're an Org Owner hoping to help your admins implement an automated approval process for app and integration requests.

What is the best approach to take?

Options:

A.  

• Create an ordered list of conditional rules for app and integration approvals.

• Enable custom approval status notifications to requesters.

• Create rules at both the Enterprise Grid and workspace level.

B.  

• Create a list of trusted members for app and integration approvals.

• Enable custom approval status notifications to approvers.

• Create rules at both the Enterprise Grid and workspace level.

C.  

• Create rules to approve apps and integrations based on their licensing cost.

• Enable custom approval status notifications to requesters.

• Create rules at the workspace level.

Discussion 0
Question # 37

A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.

True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization’s Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.

Options:

A.  

True

B.  

False

Discussion 0
Question # 38

You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.

An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.

How should you respond?

Options:

A.  

Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.

B.  

Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).

C.  

Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.

D.  

Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.

Discussion 0
Question # 39

The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.

As an Admin, what should you do to set them up for success? (Choose all that apply.)

Options:

A.  

Allow everyone on the Customer Support team to approve and install the apps they need.

B.  

Approve and install apps to integrate their support tools with Slack.

C.  

Streamline an incident management workflow.

D.  

Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

Discussion 0
Question # 40

You've just joined the Org Admin team at your organization.

You notice that the setting for "public file sharing" is toggled to "enabled" in your organization.

What ability does enabling "public file sharing" give members?

Options:

A.  

Members can share files externally by creating public URLs.

B.  

Members can share files in public channels within the Slack Enterprise Grid.

C.  

Members can share files with guests in Slack.

D.  

Members can share files externally via Slack Connect channels.

Discussion 0
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