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Certified in the Governance of Enterprise IT Exam

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Total Questions : 692

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Question # 61

A financial institution with a highly regarded reputation for protecting customer interests has recently deployed a mobile payments program. Which of the following key risk indicators (KRIs) would be of MOST interest to the CIO?

Options:

A.  

Number of failed software updates on mobile devices

B.  

Percentage of incomplete transactions

C.  

Failure rate of point-of-sale systems

D.  

Total volume of suspicious transactions

Discussion 0
Question # 62

A CIO has been asked to modify an organization's IT performance measurement system to reflect recent changes in technology, including the movement of some data processing to a cloud solution. Which of the following is the PRIMARY consideration when designing such a measurement system?

Options:

A.  

Ensuring that cost of measurement and reporting is minimized

B.  

Ensuring the measurement system maps to the enterprise architecture (EA)

C.  

Adequately defining the scope of services moved to the cloud

D.  

Correctly understanding stakeholder needs for IT-related measurement

Discussion 0
Question # 63

The IT program manager does not see the value of conducting risk assessments for a new major IT project. The manager is reluctant to cooperate with internal auditors and the newly formed steering committee. Midway through the project, program requirements were changed because the CEO is a friend of a vendor and wants to implement this vendor's new technology. This decision will cause the current IT program budget to be insufficient and will be shown as overspending.

After the requirement change request, the IT program manager should FIRST:

Options:

A.  

obtain confirmation from the business and a decision by the steering committee.

B.  

request additional funding from the business owner to cover the additional scope.

C.  

report the matter to internal audit as a program deviation to be reviewed.

D.  

align IT with the business and agree to the business request.

Discussion 0
Question # 64

An enterprise embarked on an aggressive strategy requiring the implementation of several large IT projects impacting multiple business processes across all departments. Initially employees were supportive of the strategy, but there is growing fatigue and frustration with the ongoing newcapabilities which must be learned. Which of the following would be the BEST action performed by senior management?

Options:

A.  

Incorporate an organizational change management program.

B.  

Establish "Reward and Recognition" efforts to boost employee morale.

C.  

Improve the system development life cycle (SDLC) process.

D.  

Assess current business and IT competencies.

Discussion 0
Question # 65

An enterprise is evaluating a possible strategic initiative for which IT would be the main driver. There are several risk scenarios associated with the initiative that have been identified. Which of the following should be done FIRST to facilitate a decision?

Options:

A.  

Define the risk mitigation strategy.

B.  

Assess the impact of each risk.

C.  

Establish a baseline for each initiative.

D.  

Select qualified personnel to manage the project.

Discussion 0
Question # 66

An IT investment review board wants to ensure that IT will be able to support business initiatives. Each initiative is comprised of several interrelated IT projects. Which of the following would help ensure that the initiatives meet their goals?

Options:

A.  

Review of project management methodology

B.  

Review of the business case for each initiative

C.  

Establishment of portfolio management

D.  

Verification of initiatives against the architecture

Discussion 0
Question # 67

A company is considering selling products online, and the CIO has been asked to advise the board of directors of potential problems with this strategy. Which of the following is the ClO's BEST course of action?

Options:

A.  

Review the security framework.

B.  

Conduct a return on investment (ROI) analysis.

C.  

Review the enterprise architecture (EA).

D.  

Perform a risk assessment.

Discussion 0
Question # 68

Which of the following is the MOST effective way to manage risks within the enterprise?

Options:

A.  

Assign individuals responsibilities and accountabilities for management of risks.

B.  

Make staff aware of the risks in their area and risk management techniques.

C.  

Provide financial resources for risk management systems.

D.  

Document procedures and reporting processes.

Discussion 0
Question # 69

A newly established IT steering committee is concerned about whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

Options:

A.  

Balanced scorecard

B.  

Capability maturity levels

C.  

Performance indicators

D.  

Critical success factors (CSFs)

Discussion 0
Question # 70

When determining the optimal IT service levels to support business, which of the following is MOST important?

Options:

A.  

IT capacity utilization and availability.

B.  

Cost/benefit to the business.

C.  

Available IT budget.

D.  

Business user requests

Discussion 0
Question # 71

An executive sponsor of a partially completed IT project has learned that the financial assumptions supporting the project have changed. Which of the following governance actions should be taken FIRST?

Options:

A.  

Schedule an interim project review.

B.  

Request a risk assessment.

C.  

Re-evaluate the project in the portfolio.

D.  

Request an update to the business case

Discussion 0
Question # 72

An enterprise has a zero-tolerance policy regarding security. This policy is causing a large number of email attachments to be blocked and is a disruption to enterprise. Which of the following should be the FIRST governance step to address this email issue?

Options:

A.  

Direct the development of an email usage policy.

B.  

Obtain senior management input based on identified risk.

C.  

Recommend business sign-off on the zero-tolerance policy.

D.  

Introduce an exception process.

Discussion 0
Question # 73

Which of the following MOST effectively prevents an IT system from becoming technologically obsolete before its planned return on investment (ROi)?

Options:

A.  

Requesting periodic third-party assessments of the system throughout its life

B.  

Obtaining long-term support commitments from the system platform vendors)

C.  

Obtaining independent assurance that the system will conform to future business requirements

D.  

Ensuring that the system is maintained in compliance with enterprise architecture (EA) standards

Discussion 0
Question # 74

The PRIMARY benefit of integrating IT resource planning into enterprise strategic planning is that it enables the enterprise to:

Options:

A.  

allocate resources efficiently to achieve desired goals.

B.  

adjust business goals depending upon resource availability.

C.  

prioritize resource allocation based on sourcing strategy.

D.  

develop tactical plans to achieve resource optimization.

Discussion 0
Question # 75

It has been discovered that multiple business units across an enterprise are using duplicate IT applications and services to fulfill their individual needs. Which of the following would be MOST helpful to address this concern?

Options:

A.  

Enterprise architecture (EA)

B.  

Enterprise risk framework

C.  

IT service management

D.  

IT project roadmap

Discussion 0
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