Free Certified Implementation Specialist - IT Service Management Practice Questions

A.  

Task is Rejected

B.  

Task is Approved

C.  

Not on Hold

D.  

Task is Authorized

A.  

timestamp

B.  

item author

C.  

variables

D.  

catalog(s)

E.  

item name

A.  

A change approval policy

B.  

A change model's slate transitions

C.  

A change mode) approval definition

D.  

A change approval lifecycle flow

A.  

Cls defined directly in cmdb_ci_computer and all parent classes

B.  

Just GIs defined directly in cmdb_cl_computer

C.  

Cls defined directly in cmdb_ci_compulet and all child classes

A.  

Only users with sn_known_error_write can create Known Error articles

B.  

The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause

C.  

Users with sn_problem_write can create known error articles, but not articles for other knowledge bases

D.  

The Known Error knowledge articles use a template, which includes the Workaround and the Cause

A.  

onSubmit

B.  

onLoad

C.  

onSave

D.  

onLaunch

A.  

The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

B.  

The article is in draft state but has not been published

C.  

The tester is not impersonating an itil user

D.  

The user criteria on the knowledge base Is incorrect

A.  

Publish Major Incident communication updates

B.  

Resolve a Major Incident

C.  

Propose a Major Incident candidate

D.  

Promote a Major Incident candidate

A.  

Setting Advanced Security to true and applying user criteria

B.  

Configuring ACL's on the Create New landing page

C.  

Change properties

D.  

Configuring ACL's on the chge_model table

A.  

Incident owners are part of the change approval workflow

B.  

Incidents can be caused by a Change

C.  

A Change can resolve Incidents

D.  

Incidents autoclose upon closure of a related Change