When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers
Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
What defines which catalog Items, and in what order, are included in an Order Guide?
Which role has the ability to configure and manage incident Management properties?
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
What would you use to create Incident records based on email sent by users or systems?
