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CIS-ITSM Practice Questions

Certified Implementation Specialist - IT Service Management

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Total Questions : 182

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Question # 51

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

Options:

A.  

Proposed, Accepted, Rejected, Cancelled

B.  

Proposed, Accepted, Rejected, Reopened

C.  

Proposed, Received, eCAB Convened, Closed

D.  

New, Work in progress, Escalated, Communicated

Discussion 0
Question # 52

Where are the timeframe conditions for sending an SLA breach warning notification defined?

Options:

A.  

SLA definition record

B.  

Default SLA flow

C.  

SLA Properties application

D.  

SLA trigger conditions

Discussion 0
Question # 53

By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

Options:

A.  

Support group on CI record, or if empty the Support group on the Service offering

B.  

Support group on CI record, or if empty, the Support group on the Service

C.  

Change group on CI record, or if empty, the Change group on the Service offering

D.  

Support group on CI record, or the default assignment group for the user

Discussion 0
Question # 54

What would you use to define a common grouping of configuration items such as all web servers in Miami?

Options:

A.  

CI class

B.  

Dependent group

C.  

CSDM component group

D.  

Dynamic CI group

Discussion 0
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