Free Certified Implementation Specialist - IT Service Management Practice Questions

Question # 51

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

Options:

Proposed, Accepted, Rejected, Cancelled

Proposed, Accepted, Rejected, Reopened

Proposed, Received, eCAB Convened, Closed

New, Work in progress, Escalated, Communicated

Discussion 0

Question # 52

Where are the timeframe conditions for sending an SLA breach warning notification defined?

Options:

SLA definition record

Default SLA flow

SLA Properties application

SLA trigger conditions

Discussion 0

Question # 53

By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

Options:

Support group on CI record, or if empty the Support group on the Service offering

Support group on CI record, or if empty, the Support group on the Service

Change group on CI record, or if empty, the Change group on the Service offering

Support group on CI record, or the default assignment group for the user

Discussion 0

Question # 54

What would you use to define a common grouping of configuration items such as all web servers in Miami?

Options:

CI class

Dependent group

CSDM component group

Dynamic CI group

Discussion 0

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