Administering Cisco Contact Center Enterprise (CCEA)
Last Update 1 day ago
Total Questions : 60
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What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
What is the maximum number of attributes that can be assigned to an Agent?
What does Precision Routing use to determine if an agent is part of its pool?
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
Which two functionalities should a Contact Center typically be provided? (Choose two.)
Which tool can be used to verify the configuration of Basic Call settings?
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
TESTED 12 May 2024
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