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Public-Sector-Solutions Practice Exam Questions and Answers

Salesforce Public Sector Solutions Accredited Professional (WI24)

Last Update 5 days ago
Total Questions : 80

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Question # 1

apublic sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Then key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.

Which Experience Cloud template should they use?

Options:

A.  

Customer Account Portal

B.  

Aloha

C.  

Partner Central

D.  

Help Center

Discussion 0
Question # 2

Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms.

What should the Technical Consultant suggest to Bobahaven to protect the application forms?

Options:

A.  

Enable the Salesforce Spam Check for Experience Sites.

B.  

Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to 'Requires Login."

C.  

Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress.

D.  

Implement spam checking for Bobahaven’s Experience Site forms using CAPTCH

A.  

E.  

Set the external organization-wide default sharing settings for grant applications objects to Private.

Discussion 0
Question # 3

A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

Options:

A.  

Chatbot for volunteers

B.  

Automatically update the number of registered volunteers and volunteers needed when shifts are canceled

C.  

Volunteers can sign up for volunteer projects and can report time spent on volunteer activities

D.  

Volunteers can automatically claim reimbursements for the expenses.

Discussion 0
Question # 4

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.

Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options:

A.  

Workflows

B.  

Smart Forms

C.  

Business Rule Engine

D.  

Intelligent Document Automation

Discussion 0
Question # 5

A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities.

What is the root cause for the access issue? Choose?

Options:

A.  

The internal users’ role hierarchy has been set incorrectly

B.  

The internal users are missing the Emergency Response Management permission set

C.  

The internal users are missing the Emergency Management Response permission set license.

D.  

The Organization Wide Defaults for ERM objects were set to Public

Discussion 0
Question # 6

A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.

How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?

Options:

A.  

Export the grantee's data to retain it.

B.  

Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.

C.  

Assign the data to a specific public group and make those records inactive

D.  

Export the grantee's data to retain it. Then, delete their data from Salesforce.

Discussion 0
Question # 7

A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.

Which Business Rules Engine tool is used here?

Options:

A.  

Workflow Field Updates

B.  

Data matrices

C.  

Process Builder

D.  

Decision Matrices

Discussion 0
Question # 8

A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?

Options:

A.  

Customer Community Licenses

B.  

Enable Chatter

C.  

Enable Web-to-Lead

D.  

Migrate Users to Lightning Experience

E.  

Customer Community Plus Licenses

Discussion 0
Question # 9

An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes.

Which three built-in Lightning Components can they use to conduct efficient visits?

Options:

A.  

Inspection Tab Container

B.  

Inspection Details

C.  

Inspection Calendar

D.  

Inspection Dynamic Dashboards

E.  

Inspection Action

Discussion 0
Question # 10

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to .. further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus.

What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

Options:

A.  

Global Emergency View

B.  

Visits

C.  

Emergency Hotspots

D.  

Emergency Requests Overview

Discussion 0
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