AgilePM-Practitioner Practice Questions

A.  

The traditional market has changed over the last year and UniCo can no longer rest on its previous success.

B.  

UniCo lost significant market share in the last six months and faces ongoing increased competition in the next year.

C.  

UniCo’s new finance system was delivered in the last quarter and training in the new system is almost complete.

D.  

Completing the large contract with a Utilities company over the next nine months is a vital step to achieving the end vision.

A.  

The staff who have coordinated the user input on the layout and will be working with the designers to make amendments according to feedback.

B.  

The UniCo security staff who will arrange the necessary physical accesses for the staff to gain entry to the new building.

C.  

The staff who will be communicating the timetable of activities to integrate Selco staff within the UniCo building.

D.  

The staff who have been contracted to move furniture and equipment within agreed timescales.

A.  

No, because customer feedback should be prioritized over internal analysis.

B.  

No, because the data would be collected by Customer Services’ operations after the changes.

C.  

Yes, because the measure is not providing feedback on progress when action can be taken.

D.  

Yes, because the measure may be inaccurate through restricting the data source to one area.

A.  

Work through items without any limitations on the solution.

B.  

Postpone discussion on practical changes until after the workshop has finished.

C.  

Place a time-limited focus onto the delivery of the workshop's outputs.

D.  

Establish and discuss basic principles for interaction at the start of the workshop.

A.  

No, because ‘fairness’ relies on providing appropriate access to all relevant change information.

B.  

No, because ‘fairness’ should be based on establishing equality across all staff.

C.  

Yes, because small change steps will focus staff on changes that relate only to them.

D.  

Yes, because frequent communications will help discourage emotional responses.

A.  

No, because ‘leading’ metrics must be based on quantitative data.

B.  

No, because these metrics are lagging, output-focused indicators.

C.  

Yes, because these indicators will identify if UniCo sales continue to decline.

D.  

Yes, because these metrics monitor benefits realization at senior management level.

A.  

Rebranding gives the company a modern look that has been missing historically.

B.  

Comprehensive training is required to broaden skills, that are recognized as best practice.

C.  

Increased effort will be needed initially to learn the new supporting business processes.

D.  

This gives an opportunity for all staff to be involved and engaged in shaping the change.

A.  

UniCo has always been seen in the marketplace as being traditional and cautious.

B.  

UniCo has always successfully used customer journey mapping for educating staff in customer needs.

C.  

A new software development platform is needed to integrate the new services into operational processes.

D.  

The renewal of the lease for the office housing Selco staff is due in fifteen months’ time.

A.  

Arrange a number of briefing sessions for Customer Services staff, over lunch times and in a comfortable setting.

B.  

Make short videos available showing how customer service teams from other companies effectively provide services for these types of offerings.

C.  

Create a central area on the UniCo internal shared work system for the Change Programme to collaborate and comment on the materials.

D.  

Ask the senior leadership to provide examples of other companies undertaking, and successfully overcoming, similar challenges.

E.  

Send the plans of the new office layout to the Selco staff showing them where each individual will be located.

A.  

Assign the team who facilitate new orders to take the lead in implementing new processes.

B.  

Delegate responsibility for implementation to the line leadership in the department.

C.  

Share the initial successes when providing mobile solutions to the Utility company.

D.  

Increase the number of newsletters issued covering the strategy and delivery plans.