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CFM Practice Questions

Certified Facility Manager

Last Update 1 day ago
Total Questions : 257

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Question # 41

Both the facility and IT managers are asked to assign staff to work together on a major project. Halfway through the project, a power struggle emerges due to divergent views. How should the managers initially intervene?

Options:

A.  

Reestablish meeting guidelines

B.  

Reassign additional members from each department

C.  

Reassign project managers

Discussion 0
Question # 42

What is an approach to serving human needs by using resources productively and sustainably?

Options:

A.  

Lifecycle materials management

B.  

Waste management

C.  

Environmental protocol

D.  

Recycling

Discussion 0
Question # 43

What is the benefit of documenting lessons learned for projects?

Options:

A.  

Provides inputs to the project issue log

B.  

Summarizes the effect of decisions made on a project and serves as a guide for what to repeat and what to avoid in future projects

C.  

Provides key inputs to create the project charter, develop the project management plan, and finalize the stakeholder register

Discussion 0
Question # 44

Which problem should you address to convey the corporate value of “community pride" to the general public?

Options:

A.  

The building does not have automated control systems to increase energy efficiency.

B.  

The building does not have on-site overnight on-duty security guard services.

C.  

The building manager's office has worn and outdated furnishings.

D.  

The exterior perimeter wall has peeling and weathered paint.

Discussion 0
Question # 45

What is the MOST effective tool in managing change?

Options:

A.  

Managing resistance.

B.  

Anticipating user denial.

C.  

Using surveys.

D.  

Communication.

Discussion 0
Question # 46

What budgeting method requires a facility manager to use historical budget data?

Options:

A.  

Activity-based budgeting

B.  

Incremental budgeting

C.  

Revenue-based budgeting

Discussion 0
Question # 47

What is MOST important when creating a facility culture of safety and security?

Options:

A.  

Relying on a risks and hazards assessment after an incident has occurred

B.  

Evaluating potential hazards and implementing corrective action, if needed

C.  

Involving only senior management in the risk assessment

D.  

Focusing exclusively on near misses

Discussion 0
Question # 48

You work for a company that provides facility management services for a bank. The bank wants your company to demonstrate its commitment to continuous improvement in service delivery. How can you demonstrate to the bank your commitment to continuous improvement?

Options:

A.  

Find out what other banks do in terms of continuous improvement.

B.  

Write to the bank stating your commitment to continuous improvement.

C.  

Include indicators relating to continuous improvement in the service level agreement.

D.  

Ask the bank to submit a list of continuous improvement requirements.

Discussion 0
Question # 49

You have recommended developing an ISO 50001 energy manual. Leadership and staff want to know the benefits of the manual. How would you explain the benefits?

Options:

A.  

It is a legal document created at the request of the organization's board or oversight committee.

B.  

It compiles the information that regulatory agencies require, such as the scope and boundaries of the energy management system and the energy policy.

C.  

It provides an overview or summary of the energy management system that is approved by top management. The energy manual serves as a tool to establish and communicate the energy management commitments of the organization.

D.  

It provides a "roadmap" for stakeholders. The energy manual includes information on the components of the system, how those components interact, and key information on associated processes, procedures, and roles and responsibilities.

Discussion 0
Question # 50

What series of ISO standards defines the requirements of an environmental management system that can be used by the organization to measure and document the organization's environmental impact?

Options:

A.  

ISO 14001

B.  

ISO 14021

C.  

ISO 14025

D.  

ISO 14024

Discussion 0
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