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Free Salesforce Certified Sales Cloud Consultant (Sales-Con-201) Practice Questions

Question # 51

Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users

from installing anything directly on their computers.

Which solution should a consultant recommend to meet this requirement?

Options:

A.  

Einstein Activity Capture

B.  

Salesforce Inbox

C.  

Lightning Console for Sales

Discussion 0
Question # 52

Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.

Which additional key metric should the consultant recommend?

Options:

A.  

Opportunities created in the last 30 days

B.  

Events synchronized in the last 30 days

C.  

Cases closed in the last 30 days

Discussion 0
Question # 53

At a kickoff meeting for a new project, a consultant starts gathering information to be used in the project implementation plan.

They ask the participants to define what project success will look like.

Which strategy is the consultant using?

Options:

A.  

Design Direction

B.  

Discovery

C.  

Challenge Framing

Discussion 0
Question # 54

Cloud Kicks (CK) wants to implement sharing rules.

Which consideration should the consultant explain to CK?

Options:

A.  

Sharing rules can expand access beyond the organization-wide default levels.

B.  

When a sharing rule is deleted, the sharing access created by that rule must be manually removed.

C.  

Sharing rules apply only to new records that meet the definition of the source data set.

Discussion 0
Question # 55

Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails

that are exchanged in a month.

What should the consultant recommend?

Options:

A.  

Salesforce Inbox

B.  

Activity Report

C.  

Einstein Activity Capture

Discussion 0
Question # 56

It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities.

What should the consultant do first to ensure a best practices implementation?

Options:

A.  

Identify a recommended base Lead score, evaluate the results, and adjust the score accordingly.

B.  

Review converted lead data with sales and marketing to understand the interaction patterns that led to conversion.

C.  

Configure a qualification screen flow to help sales reps quickly determine which leads are most important.

Discussion 0
Question # 57

The VP of sales at Cloud Kicks wants the sales team to use the Salesforce mobile app to complete their tasks. The sales team needs to create

and edit leads, contacts, and opportunities with ease.

Which feature should the consultant recommend the sales team use?

Options:

A.  

Smart Actions

B.  

Lightning Mobile Component

C.  

Einstein Activity Capture

Discussion 0

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