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Sales-Cloud-Consultant Practice Questions

Salesforce Certified Sales Cloud Consultant (Sales-Con-201)

Last Update 2 days ago
Total Questions : 190

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Question # 31

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

Options:

A.  

Work with key stakeholders to determine if a change to the requirements is necessary to go-live,

B.  

Revise the test scripts and ask users to repeat the testing.

C.  

Change the solution to meet the needs of the users and update the training materials.

Discussion 0
Question # 32

Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing

sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.

Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.

How should the consultant show sales operations what the data will look like after the change?

Options:

A.  

Develop reports and dashboards that compare the existing and new territories.

B.  

Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.

C.  

Install the Territory Health Assessment app from AppExchange.

Discussion 0
Question # 33

A consultant is initiating a Sales Cloud project for Cloud Kicks.

Which essential action should the consultant prioritize to ensure successful implementation and adoption?

Options:

A.  

Design end user training plan.

B.  

Set project milestones and establish key performance indicators (KPIs).

C.  

Develop Quality Assurance (QA) testing scripts.

Discussion 0
Question # 34

Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.

What should the consultant validate when troubleshooting the issue?

Options:

A.  

The picklist values are part of Lead assignment rule criteria.

B.  

A new web-to-lead form needs to be created to reflect the new picklist values.

C.  

Picklist values are included in only one rule entry.

Discussion 0
Question # 35

Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won

opportunity, the ERP system should be updated immediately from the account and opportunity records.

Which option should the consultant recommend to meet the requirement?

Options:

A.  

Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.

B.  

Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.

C.  

Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.

Discussion 0
Question # 36

Cloud Kicks wants to send an email notification to the VP of sales whenever any opportunity with an amount of $100,000 or more reaches a probability of 75% or more.

Which solution should the consultant recommend?

Options:

A.  

Configure a flow with an email alert for the opportunity.

B.  

Change the stage on the opportunity.

C.  

Create a Lightning Email Template for the opportunity.

Discussion 0
Question # 37

Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.

Which section of a SOW should the consultant discuss with CK to meet the requirement?

Options:

A.  

Scope

B.  

Background

C.  

Terms and Conditions

Discussion 0
Question # 38

Cloud Kicks wants to enable sales reps to view an individual team member ' s split percentage when the split percentage is less than 100% of the revenue amount.

Which attribution method should the consultant recommend?

Options:

A.  

Opportunity Percentage Split

B.  

Opportunity Amount Split

C.  

Opportunity Overlay Split

Discussion 0
Question # 39

The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.

Which option should the consultant recommend?

Options:

A.  

Add Approval processes to enforce data standards.

B.  

Conduct a requirements workshop to gather user stories.

C.  

Use a collaboration tool to gather feedback from users.

Discussion 0
Question # 40

Universal Containers has a fiscal year that starts in February and ends in January. The SVP of sales has reinforced how important it is to measure the sales teams’ performance based on this fiscal year and has asked how Sales Cloud can support this request.

Which solution should the consultant recommend?

Options:

A.  

Update the User settings.

B.  

Update the Locale settings.

C.  

Update the Company settings.

Discussion 0
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