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Sales-Cloud-Consultant Practice Questions

Certified Salesforce Sales Cloud Consultant (SP25)

Last Update 3 days ago
Total Questions : 190

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Question # 31

Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.

Which reason explains the sales rep's experience?

Options:

A.  

Some opportunities associated with these accounts are owned by other users.

B.  

Sharing rules for Opportunities are set to a public group for managers.

C.  

The user is a member of an Account Team with Read/Write access on Opportunities.

Discussion 0
Question # 32

Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked

the consultant to log the two previously known issues as a starting point for the register.

In which Risk category do these system downtime issues fall?

Options:

A.  

Technical Risk

B.  

Compliance Risk

C.  

Operational Risk

Discussion 0
Question # 33

Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.

Which option should a consultant recommend to meet the requirements?

Options:

A.  

Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.

B.  

Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.

C.  

Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.

Discussion 0
Question # 34

The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks.

Which guideline should a consultant consider when cloning an order with products?

Options:

A.  

A cloned order must have a later end date from the associated contract.

B.  

A cloned order must be associated with the same contract as the original order.

C.  

A cloned order's start date must fall between the associated contract's start and end dates.

Discussion 0
Question # 35

Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts.

What should the consultant recommend?

Options:

A.  

Use a custom object to represent the previous companies.

B.  

Implement the Contacts to Multiple Accounts feature.

C.  

Implement Person Accounts to represent the relationship.

Discussion 0
Question # 36

It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As

the team performs data cleansing, productivity has been impacted, leading to inefficiency and low adoption.

What should the consultant do first?

Options:

A.  

Install and configure a data cleansing app from AppExchange.

B.  

Create a data management plan and a data quality dashboard.

C.  

Use Duplicate Rules to identify and report data quality issues.

Discussion 0
Question # 37

Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing

sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.

Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.

How should the consultant show sales operations what the data will look like after the change?

Options:

A.  

Develop reports and dashboards that compare the existing and new territories.

B.  

Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.

C.  

Install the Territory Health Assessment app from AppExchange.

Discussion 0
Question # 38

Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts. The organization-wide default for Accounts is Private.

Which factor should the consultant consider when updating the sales territories and Account owners?

Options:

A.  

The organization-wide default should be set to Public before the update can be performed.

B.  

The Salesforce recycle bin needs to be emptied prior to realignment.

C.  

The operations team can defer sharing calculations to decrease the risk of lock errors during the data update.

Discussion 0
Question # 39

Cloud Kicks wants to set up contacts and accounts, where contacts can be associated to multiple accounts.

Which configuration allows for this setup?

Options:

A.  

Set up lookup fields on the Contact object for multiple accounts.

B.  

Create a custom object between the Account object and Contact object.

C.  

Enable users to relate a contact to multiple accounts in Setup.

Discussion 0
Question # 40

Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.

Options:

A.  

consultant is assessing how CK can divide its forecasts by footwear line.

Which solution should the consultant recommend to improve CK's forecasts?

B.  

Configure separate stages and sales processes for each Product Family.

C.  

Configure a new Forecast Type on Opportunity Product grouped by Product Family.

D.  

Configure a new Forecast Type on Opportunity grouped by Product Family.

Discussion 0
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