Apple-Device-Support Practice Questions

A.  

In Activity Monitor, go to View > Run System Diagnostics.

B.  

In Console, go to View > Run System Diagnostics.

C.  

In Feedback Assistant, choose System Diagnostics from the pop-up menu.

D.  

In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.

A.  

Option-click the Wi-Fi status menu in the menu bar.

B.  

Option-click the Wi-Fi status in System Settings > Network.

C.  

Control-click the Wi-Fi status menu in the menu bar.

D.  

Control-click the Wi-Fi status in System Settings > Network.

A.  

App settings

B.  

Home configuration

C.  

Apple Watch backups

D.  

Face ID settings

A.  

Crash Reports

B.  

Diagnostic Reports

C.  

Spin Reports

D.  

system.log file

A.  

The Mac doesn’t contain a working version of macOS.

B.  

Apple servers can’t verify the macOS version.

C.  

The Mac couldn’t start up from macOS Recovery over the internet.

D.  

The startup disk is encrypted.

A.  

The user deselected Health and Activity data when they backed up their iPhone.

B.  

Health and Activity data isn’t backed up when backing up to a computer.

C.  

The user restored from an unencrypted backup.

D.  

The user deselected Health and Activity data when they restored their backup.

A.  

Apple is no longer signing the version of iOS installed on their iPhone.

B.  

VPN or proxy connections are preventing the iPhone from contacting the update servers.

C.  

A time-based deferral is set on the iPhone.

D.  

They must back up their iPhone before they can upgrade it.

E.  

Their iPhone isn’t fully charged.

A.  

Control Center > VPN

B.  

Privacy & Security > App Management

C.  

Users & Groups > Network Account Server

D.  

General > Device Management

A.  

They turned off Bluetooth.

B.  

They didn’t install AirDrop.

C.  

They turned on Handoff.

D.  

They turned off Personal Hot-spot.

A.  

iCloud Keychain

B.  

iCloud Drive

C.  

News

D.  

Health