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CRT-251 Practice Questions

Salesforce Certified Sales Cloud Consultant (Sales-Con-201)

Last Update 1 day ago
Total Questions : 190

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Question # 41

Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data

completeness.

Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

Options:

A.  

Field Usage

B.  

Record Count

C.  

User Adoption

Discussion 0
Question # 42

Cloud Kicks has enabled Quotas in forecasts. In which three ways can Quotas be managed for all users in the forecast hierarchy?

Choose 3 answers

Options:

A.  

Insert Quotas using API.

B.  

Add/update Quotas using the Data Import Wizard.

C.  

Assign Quotas to a forecast period.

D.  

Add/update Quotas using Data Loader.

E.  

Configure Forecast Quotas.

Discussion 0
Question # 43

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

Options:

A.  

Work with key stakeholders to determine if a change to the requirements is necessary to go-live.

B.  

Revise the test scripts and ask users to repeat the testing.

C.  

Change the solution to meet the needs of the users and update the training materials.

Discussion 0
Question # 44

The Universal Containers management team wants to help sales reps determine the nght time to contact prospects.

What should the consultant recommend to meet the requirement?

Options:

A.  

Implement Sales Dialer and begin cold calling leads to request availability.

B.  

Create a formula field to determine the prospects time zone.

C.  

Configure Einstein Lead Scoring to determine the best time to make contact.

D.  

Enable Email Tracking with reporting and activity timeline.

Discussion 0
Question # 45

A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client.

Which action should the consultant take first to ensure a smooth rollout for the sales team?

Options:

A.  

Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.

B.  

Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.

C.  

Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.

Discussion 0
Question # 46

Northern Trail Outfitters (NTO) has completed its annual planning and wants to

update the territory assignments for all sales reps in its enterprise. NTO understands this can impact the current year closing due by the end of the quarter. The IT team is also planning a release of the new incentive management package that will be used by sales reps.

Which two considerations should the consultant consider when deciding on the timing of the release?

Choose 2 answers

Options:

A.  

Testing changes to Territory Management and the incentive management package should be completed in a Full Sandbox before releasing to Production.

B.  

Changes to Territory Management need to be made in Production directly and can be completed without impacting users.

C.  

Installing a new incentive management package along with Territory Management changes may add high risk to the deployment.

D.  

Combining the Territory Management changes, and the incentive management package allows for mi faster ramp-up time for users.

Discussion 0
Question # 47

The Cloud Kicks sales team needs to utilize the Salesforce mobile app feature to view, create, or update opportunities, but the internet is unavailable on their Android and iOS mobile devices.

Which two actions should the consultant recommend working around the issue?

Choose 2 answers

Options:

A.  

Enable the connect offline feature in Salesforce.

B.  

Enable the system permission to store offline data in Salesforce.

C.  

Enable caching in Salesforce.

D.  

Enable offline create, edit, and delete in Salesforce.

Discussion 0
Question # 48

Cloud Kicks has purchased a list of leads and wants sales reps to contact and measure

the return on investment (ROI) of the purchased list.

Which solution should the consultant recommend?

Options:

A.  

Create a Campaign, import the list as Leads, and add them to the Campaign.

B.  

Import the list as new Leads and update the Lead Source to “Purchased Lead.

C.  

Create a new custom object to import purchased Leads,

D.  

Import the list as new Leads using the Data Import Wizard.

Discussion 0
Question # 49

A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.

What should the consultant recommend to allow account owners to selectively share an account's contacts with opportunity owners?

Options:

A.  

Add opportunity owners to the Opportunity Team and configure contact sharing.

B.  

Transfer account ownership from themselves to the opportunity owner.

C.  

Transfer contact ownership from themselves to the opportunity owner.

D.  

Add opportunity owners to the Account Team and configure contact sharing.

Discussion 0
Question # 50

At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue.

What should the consultant consider when designing a revenue sharing solution?

Options:

A.  

Revenue splits are required in order to use overlay splits.

B.  

Overlay splits Allocated on art Opportunity can total any percentage.

C.  

Overlay splits can be assigned to any user with the appropriate profile.

D.  

Revenue splits allocated on an Opportunity can total any percentage.

Discussion 0
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