CRT-251 Practice Questions

A.  

Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases.

B.  

Create test Accounts and Opportunities in Production and ask volunteers to test it with use cases.

C.  

Create a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases.

D.  

Create a new Sandbox and ask volunteers to test it with use cases.

A.  

SIPOC Map

B.  

Value Stream Map

C.  

Capability Model

D.  

Universal Process Notation

A.  

Use Apex Managed Sharing to automatically share any new Contacts.

B.  

Set up Account Teams with defaults for each sales rep.

C.  

Change the Contact OWD to Private and create sharing rules to grant visibility.

D.  

Add the Sharing button to the page layout so sales reps can share Contacts as needed.

A.  

Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.

B.  

Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.

C.  

Create a lead report that identifies the number of new leads with the lead source "Chat".

D.  

Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.

A.  

Capability Model

B.  

Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

C.  

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

D.  

Value Stream Map

A.  

Place the fictitious owner in a separate role at the top of the role hierarchy.

B.  

Keep the fictitious owner out of public groups that could be used in sharing rules.

C.  

Assign the Modify All Data system permission to the fictitious owner.

D.  

Add the fictitious owner to a role at the lowest level of the role hierarchy.

A.  

Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.

B.  

Opportunity Roll-up Summary fields will update from the Opportunity Line Item object.

C.  

Account Roll-up Summary fields will update from the Opportunity object.

D.  

Account cross-object formulas always use the dynamic conversion rate for currency conversion.

A.  

Using Tableau CRM, import a data lens with the State and City for all opportunities.

B.  

Enable Location Services and add the Account Address field to the Opportunity page layout.

C.  

Create a dashboard that uses a report grouping opportunities by Account.

D.  

Using Salesforce Maps, configure a Data Layer showing open opportunities.

A.  

Rely on general industry standards to determine performance measurement criteria and system architecture.

B.  

Collaborate closely with the customer to discern their specific performance measurement requirements.

C.  

Implement standardized performance measurement practices to ensure consistency across Sales Cloud.

A.  

Recommend an integration with the marketing platform that creates leads in Sales Cloud.

B.  

Create users for the marketing team so they can enter leads directly into Sales Cloud.

C.  

Recommend an integration with the marketing platform to Sales Cloud that generates tasks with lead information.