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CSSBB Practice Questions

Certified Six Sigma Black Belt

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Question # 21

Which of the following elements should be included with the documentation for a process failure mode and effects analysis (PFMEA)?

Options:

A.  

Flowchart

B.  

Stem-and-leaf plot

C.  

Quality function deployment (QFD)

D.  

Hoshin planning

Discussion 0
Question # 22

Which of the following quality costs should be classified as external failure costs?

Options:

A.  

Conducting measurement system analysis

B.  

Testing products returned by customers

C.  

Evaluating end-product samples by destructive testing

D.  

Inspecting raw material at the supplier source

Discussion 0
Question # 23

The primary reason for calculating the appropriate sample size for a hypothesis test is

Options:

A.  

saving time, money, and other resources

B.  

making it easier to determine confidence intervals

C.  

ensuring results are statistically significant

D.  

satisfying a requirement before hypothesis testing can start

Discussion 0
Question # 24

Which of the following is one of the perspectives of a balanced scorecard?

Options:

A.  

Critical to quality

B.  

Company ranking versus competitor ranking

C.  

Customer satisfaction

D.  

Strategic planning

Discussion 0
Question # 25

The following data were gathered for analysis:

R̄ = 1.59

X̄̄ = 10.66

Number of subgroups = 20

n = 5

On the basis of this information, what is the value of the upper control limit for the X̄ chart?

Options:

A.  

9.74

B.  

10.95

C.  

11.58

D.  

11.82

Discussion 0
Question # 26

In experimental design, a residual is defined as the difference between

Options:

A.  

the df total and df treatment

B.  

the SS total and SS treatment

C.  

one experimental observation and another experimental observation

D.  

the observed experimental value and the expected experimental value

Discussion 0
Question # 27

In a normal distribution, the sum of the deviations of data about the mean approaches

Options:

A.  

the geometric mean

B.  

the variance

C.  

the standard deviation

D.  

zero

Discussion 0
Question # 28

A company is reviewing four processes for improvement, and each process has a unique characteristic.

Process A impacts other schedules or requirements.

Process B improvements will not disrupt delivery.

Process C is related to the organization’s strategic plan.

Process D is used in various areas of the organization.

Which of these processes should take priority over the others?

Options:

A.  

Process A

B.  

Process B

C.  

Process C

D.  

Process D

Discussion 0
Question # 29

Which of the following tools identifies stakeholders when undertaking a process change?

Options:

A.  

Readiness assessment

B.  

Value stream map

C.  

SIPOC diagram

D.  

Process map

Discussion 0
Question # 30

An increase in which of the following costs of quality will result in a reduction of total quality costs?

Options:

A.  

Prevention

B.  

Appraisal

C.  

Internal failure

D.  

External failure

Discussion 0
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