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Certified Six Sigma Black Belt

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Question # 61

A team has calculated the following invoice processing time for accounting personnel. What is the employee’s takt time?

Time in the workday: 8 hours

Time for meetings and breaks: 1 hour

Total work time per invoice: 5 minutes

Invoices required: 60 per day

Options:

A.  

2 minutes

B.  

5 minutes

C.  

7 minutes

D.  

8 minutes

Discussion 0
Question # 62

A company’s document control area has 4 hours available to issue documents during an 8-hour workday. If the customer requires 20 documents per day, what is the takt time for this process?

Options:

A.  

0.2

B.  

0.4

C.  

2.5

D.  

5.0

Discussion 0
Question # 63

The first step in a kaizen blitz event is for the team to

Options:

A.  

study how people perform their work

B.  

reorganize equipment into cells of operation

C.  

eliminate sources of waste

D.  

perform time studies of each critical process

Discussion 0
Question # 64

Using the provided data, what is the calculated value?

Options:

A.  

4.92

B.  

5.37

C.  

6.14

D.  

6.89

Discussion 0
Question # 65

Once a team has developed the standard work method for a process, the information should be documented in which of the following ways?

Options:

A.  

In a fishbone diagram

B.  

In a process map

C.  

As an opportunity in a SWOT analysis

D.  

As work instructions for all affected personnel

Discussion 0
Question # 66

Which of the following describes the two-level fractional-factorial design for studying k = N−1 variables in N runs, where N is a multiple of 4?

Options:

A.  

Latin square design

B.  

Plackett-Burman design

C.  

Full-factorial design

D.  

Resolution IV design

Discussion 0
Question # 67

What is the availability of a machine that has 650 hours of downtime due to adjustments and equipment failures over a period of 4,272 hours?

Options:

A.  

0.36

B.  

0.64

C.  

0.85

D.  

0.87

Discussion 0
Question # 68

Based on the control chart pattern shown, what conclusion should be drawn?

Options:

A.  

The mean is shifting upward.

B.  

The process is out of control due to a single point beyond limits.

C.  

The variance is increasing.

D.  

The process average is centered and stable.

Discussion 0
Question # 69

Which of the following examples represents an effective problem statement for a project team?

Options:

A.  

“The contracting division needs a planning tool.”

B.  

“Headquarters is inadequately staffed.”

C.  

“The recruiting process needs to be automated.”

D.  

“Invoices take excessive time to process.”

Discussion 0
Question # 70

A Six Sigma team is discouraged that progress is slow on attaining the team’s stated goal. Which of the following techniques should the facilitator use to encourage and motivate the team?

Options:

A.  

Establish short-term measures of improvement

B.  

Ask a management representative to inspire the team

C.  

Encourage the team to redevelop its goal

D.  

Shorten the project deadline

Discussion 0
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