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Project and Relationship Management

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Total Questions : 210

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Question # 11

Kotter and Schlesinger devised a theoretical framework which set out six inter-related approaches to deal with resistance to organisational change.

 

One approach involves management taking a simplistic and authoritarian approach by instructing staff to comply with changes. This compulsory method is derived from the formal authority that senior management possesses. Senior managers often have the right to do this based on employment laws and regulations.

 

Select this type of approach as identified by Kotter and Schlesinger.

Options:

A.  

Power/coercion

B.  

Participation

C.  

Education and communication

D.  

Manipulation and co-optation

Discussion 0
Question # 12

Which TWO of the following are soft elements of culture highlighted in the McKinsey 7-S Model?

Options:

A.  

Shared Values

B.  

Strategy

C.  

Systems

D.  

Staff

Discussion 0
Question # 13

As part of a project to refurbish a large hotel chain, the wiring of the computer network was subcontracted to a specialist IT organisation. In relation to managing risk in the project this approach can be referred to as:

Options:

A.  

Reduce

B.  

Avoid

C.  

Transfer

D.  

Accept

Discussion 0
Question # 14

GG, the new CEO in an organisation, was surprised to find out that the company does not undertake competitor analysis. He was told that, as the organisation operates in a very dynamic market,  things change too quickly to make analysis worthwhile.

 

Choose from the following the option that presents why competitor analysis is important.

Options:

A.  

It allows the organisation to use the budget that the Marketing Department has been allocated so it doesn't lose it in the future.

B.  

It is an activity that satisfies the senior managers' requests.

C.  

If competitor analysis is not undertaken a new competitor could have entered the market and could reduce the sales of the organisation.

D.  

It can help the company to market its products.

Discussion 0
Question # 15

Drawbacks of the formal top-down approach to strategy include which THREE of the following?

Options:

A.  

It is too infrequent, typically every three to five years, to allow the business to adapt to changes in the business environment.

B.  

Even when a firm is involved in a range of industries and has a unique core competence, there is no guarantee of competitive advantage against more focused players.

C.  

The approach assumes that the strategist is able to make reliable assumptions about the future but as critics point out, this is not always possible.

D.  

Organisations need to be continuously monitoring their marketplace to ensure that their core competences are still providing a competitive advantage.

E.  

The formality of the approach constrains the development of radical innovative strategies. 

Discussion 0
Question # 16

A large firm of chartered accountants decide to outsource all its IT and network support services to a specialist IT service provider based in a neighbouring town. From the list below, which are potential outcomes to the firm as a result of this decision?

 

Select ALL that apply.

Options:

A.  

The firm becomes a more complex organisation.

B.  

Specialist IT knowledge within the firm may be lost.

C.  

Internal IT costs at the firm will increase year on year.

D.  

Urgent IT issues at the firm may not be resolved as quickly.

Discussion 0
Question # 17

Several researchers have identified strong connections between corporate culture and resistance to organisational change.

 

Which TWO of the following are likely to be most resistant to organisational change:

Options:

A.  

 H is a partnership of professionals with similar training, background and expertise. Power lies in senior individuals who generally believe themselves to be more important than the business. Co-operative and consistent behaviour is unusual.

B.  

E is a small entrepreneurial firm controlled by an owner-manager. There are few rules and little bureaucracy. The firm can react quickly and decision making by the owner will be swift.

C.  

F is a large bureaucratic organisation, structured by function. Staff working in F tend to be preoccupied with fulfilling their narrow job duties, with an emphasis on consistent, day-to-day routines.

D.  

G is a project-based organisation where flexible teams are formed to solve particular problems. G is characterised by teamwork, flexibility and a strong commitment to making things happen.

Discussion 0
Question # 18

H is the owner of a motorcycle dealership in Los Angeles which provides sales, repair and servicing of very large motorcycles, typically with engines larger than 1000cc. Over the years H has built up a renowned team of highly skilled technicians that are experts in this particular size of motorcycle. H believes that their skills are rare and difficult, if not impossible, to imitate by any competitor in the region.

 

Despite this advantage the company has been suffering from declining profits in the past three years and the marketing consultant has advised H to change the focus of the company towards small 50cc mopeds and scooters - because that "is clearly what the market is now wanting".

 

The change being proposed is:

Options:

A.  

from a resource-based view to a positioning approach.

B.  

from a resource-based view to an incremental approach.

C.  

from a positioning approach to a 'market driven' strategy.

D.  

from a positioning approach to a rational model.

Discussion 0
Question # 19

The Finance Director in an organisation has suffered from some criticism in her management approach, in particular her poor communication methods. For example, using finance jargon in her emails and sending messages out of normal office working hours.

 

This has lead to some of the members of staff being demotivated.

 

Which of the following possible recommendations would improve the communication situation present in this organisaion?

 

Select ALL that apply.

Options:

A.  

Arrange meetings whereby the Finance Director is the facilitator and an agenda is set which ensures clear objectives are established and action points noted and followed up.

B.  

Send the members of staff on an away day event to improve morale.

C.  

Have a glossary of key terminology, e.g. the meaning of the financial information abbreviations.

D.  

Recruit a new Finance Director.

E.  

Ensure the appropriate channels of communication are used to suit the situation and timing of responses is allowed.

Discussion 0
Question # 20

The role of competitor analysis, according to Wilson and Gilligan is threefold.

 

Which of the following does NOT apply?

Options:

A.  

To generate insights into competitors' past, present and future strategies.

B.  

To provide in-depth understanding about customer preferences which can aid product development and marketing strategies.

C.  

To help management understand their competitive advantages and disadvantages relative to competitors.

D.  

To give an informed basis for developing future strategies to sustain or establish advantages over competitors.

Discussion 0
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