Avaya Aura® Call Center Elite Support Exam
Last Update 1 day ago
Total Questions : 83
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A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?
Refer to the exhibit.
The reply-best vector command is applied to which BSR VDN/Vector?
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
A call center supervisor is trying to initiate an emergency condition by using FA
C.
After required FAC, a busy signal is returned.Which three reasons are causing this problem? (Choose three.)
Which virtual touting feature can be set up to provide nearly first-in, first-out routing?
Given the following conditions:
When a call arrives, how will the Communication Manager interpret the highest priority calls?
Which vector object can replace the Time of day (TOD) global Vector Variable?
Refer to the exhibit.
What are three reasons for turning on “Net Redir” = y? (Choose three.)
You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
TESTED 02 May 2024
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