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Certification of Capability in Business Analysis (CCBA)

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Question # 1

A business analyst (BA) is assessing the completeness and coherence of the requirements. The BA has considered a variety of viewpoints and has a collection of views. What has the BA constructed?

Options:

A.  

Requirements architecture

B.  

Requirements traceability matrix

C.  

Business knowledge model

D.  

Solution design

Discussion 0
Question # 2

What does MoSCoW mean when it comes to requirements prioritization?

Options:

A.  

Must, Should, Could, Would

B.  

Money, Schedule, Control, Waiting

C.  

Must, Should, Could, Won't

D.  

Mustn't, Shouldn't, Couldn't, Won't

Discussion 0
Question # 3

One of the tasks that the business analyst (BA) needs to complete is to maintain the requirements. As much as the BA values and sees the benefits of maintaining the requirements, the project manager (PM) does not see the same. In order to help the PM understand the value of this task, which following benefit of maintaining the requirements should the BA communicate to the PM?

Options:

A.  

They identify the financial projections of the project.

B.  

They define the project schedule and future tasks.

C.  

They describe how to setup the traceability tools.

D.  

They can easily be traced and reused for future.

Discussion 0
Question # 4

A business analyst (BA) is currently verifying the accuracy and consistency of information obtained from the stakeholders. The BA needs to identify additional information. What should the BA do next?

Options:

A.  

Perform data modelling

B.  

Conduct elicitation activities

C.  

Meet with the sponsor

D.  

Consult with the project manager

Discussion 0
Question # 5

A business analyst (BA) is working on a project that follows incremental and iterative approaches. The BA and the stakeholders have shortlisted several user stories to be considered in the project scope. Which of the following methods would enable them to arrive at a common understanding on delivering value in the product and ranking the stories?

Options:

A.  

Story decomposition

B.  

State modelling

C.  

Value stream mapping

D.  

MoSCoW prioritization

Discussion 0
Question # 6

A facilities management company has an ambitious growth plan of doubling the revenue of their office waste recycling service over the next 12 months. The business analyst (BA) plans to define the objectives and align them with the enterprise's vision, mission and goals. What element of ‘SMART’ goals would this objective refer to?

Options:

A.  

Relevant

B.  

Measureable

C.  

Specialized

D.  

Achievable

Discussion 0
Question # 7

A recent survey shows that a newly implemented system has features that the users have never used. Upon reviewing the survey report, the Chief Executive Officer (CEO) highlighted that the company must avoid future implementations with functionality that does not provide any business value. What must the business analyst (BA) do to ensure future requirements meet a business need?

Options:

A.  

Consider business relevance while tracing requirements

B.  

Choose appropriate format to communicate requirements

C.  

Ensure test scenarios align to business requirements

D.  

Facilitate a focus group with users to get feedback

Discussion 0
Question # 8

Robert is the business analyst for his organization and is preparing to host a workshop for twenty stakeholders. The goal of this workshop is to comprehensively identify the requirements for new software that will be created for Robert's organization. What must first be established in the workshop to ensure that the elicitation process moves smoothly?

Options:

A.  

An understanding of the ground rules of the workshop

B.  

An understanding of who are the most important stakeholders

C.  

An understanding of the business opportunity

D.  

An understanding of the requirements elicitation processes

Discussion 0
Question # 9

Mark is the business analyst for his organization. He is working with the solution development team and he believes that the team does not want to implement a certain portion of the requirements. The team is expressing the difficulty of the requirements and how it will be extremely challenging to complete. When Mark asks about a similar project that the team completed, they insist that this is a different type of requirements though Mark believes that it is not. What is the solution development team appearing to do to the requirements?

Options:

A.  

Get the requirements removed from the project scope.

B.  

Change the prioritization of the requirements based on overstated complexity of the project work.

C.  

Change the prioritization of the requirements based on the past project.

D.  

Have the business analyst report the difficulty of the project work to the project customer.

Discussion 0
Question # 10

A business analyst (BA) has determined that “Product Box”, a collaboration game, will provide a fun way to engage the stakeholders when working on prioritizing the list of features. What should the BA do?

Options:

A.  

Ensure buy-in from key stakeholders

B.  

Send out an agenda in advance

C.  

Research ideas for the new product

D.  

Consider meeting logistics

Discussion 0
Question # 11

There are competing needs from the different business areas that will use a new system. The business analyst (BA) sets up a weekly meeting with a structured agenda to review the total effort, cost, business impact and risk of each requirement with the business leads to determine what is included in each release of the solution. What approach has the BA defined?

Options:

A.  

Prioritization approach

B.  

Communication approach

C.  

Collaboration approach

D.  

Traceability approach

Discussion 0
Question # 12

A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach. What is an advantage of using this technique?

Options:

A.  

Experiencing the performance of the task in a hands-on approach

B.  

Obtaining the opinions of the performers without management interfering

C.  

Gaining clarity in the process by asking Questions of the performer as it is being performed

D.  

Identifying instances of informally performed tasks as well as any workarounds

Discussion 0
Question # 13

A new contract requires a thorough level of documentation to be developed and maintained with planned phases of reviews and authorized sign offs. Which approach fits this contract?

Options:

A.  

Waterfall

B.  

Agile

C.  

Scrum

D.  

Iterative

Discussion 0
Question # 14

There are four inputs to the plan business analysis activities. Which one of the following is not an input to the plan business analysis activities process?

Options:

A.  

Stakeholder list, roles, and responsibilities

B.  

Organizational process assets

C.  

Business analysis approach

D.  

List of identified risks

Discussion 0
Question # 15

A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?

Options:

A.  

Ignore the manual's information when creating the BPM since it is about a different situation

B.  

Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders

C.  

Create a new version of the manual based on the original

D.  

Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process

Discussion 0
Question # 16

A business analyst (BA) is defining a stakeholder approval approach for the requirement deliverables. The project involves implementing new government regulatory requirements with significant risk to the organization in case of non-compliance. According to the BABOK ® GUIDE, what will the BA need to do?

Options:

A.  

Ensure high level user stories are completed and accepted

B.  

Use an informal approval process to speed up delivery

C.  

Use a rigorous approval process of detailed specifications

D.  

Ensure the document is completed and signed off

Discussion 0
Question # 17

As a candidate for CCBA, you should be able to recognize the activities associated with each knowledge area. Which of the following is an elicitation process that is a part of job observation?

Options:

A.  

Identifying stakeholders

B.  

Job shadowing

C.  

Defining and determining business analysis processes

D.  

Planning how requirements will be approached, traced, and prioritized

Discussion 0
Question # 18

A new regulation is introduced that the project must comply with to remain competitive and industry compliant. Management wants to understand the effect of this new requirement on the project. What will the business analyst (BA) use to evaluate the change?

Options:

A.  

Process Modelling

B.  

Domain Knowledge

C.  

Traceability

D.  

Impact Analysis

Discussion 0
Question # 19

A business analyst (BA) is eliciting requirements for a pharmaceutical distribution company with an expansion plan across many states, each with their own tools and methods. To make the requirements as re-usable as possible, what should the BA do?

Options:

A.  

Make specific references to applications or departments

B.  

Provide details for the requirements

C.  

Describe the requirements at a high level of abstraction

D.  

Limit the relationships between requirements

Discussion 0
Question # 20

Which of the following defines all of the required work to satisfy the requirements of the project?

Options:

A.  

Project scope

B.  

Requirements envisioning

C.  

Requirements foundation

D.  

Product scope

Discussion 0
Question # 21

A project to replace a financial system uses a waterfall methodology. Initially, meetings with the project subject

matter experts (SMEs) were positive. As the project progressed through the requirements and design phases, the SMEs attended fewer meetings, resulting in a delay to the project build phase. What should the business analyst (BA) have done to prevent the delay?

Options:

A.  

Selected a different project methodology

B.  

Requested new SMEs participate in the project

C.  

Modified the governance structure

D.  

Engaged in consistent collaboration

Discussion 0
Question # 22

A certain stakeholder requirement has been analyzed and broken down into several solution requirements, each affecting a different IT system. After solution design, the business analyst (BA) receives feedback that

one of the IT systems will take longer than anticipated to implement. What requirements artifact or technique will assist the BA in better understanding the related requirements?

Options:

A.  

MoSCoW prioritization

B.  

Backlog management

C.  

Requirements documentation

D.  

Traceability matrix

Discussion 0
Question # 23

There are many stakeholders that need to be involved in the allocated requirements. One of the stakeholders in the task will be responsible for verifying released and solution components. Which stakeholder has this

responsibility?

Options:

A.  

Project team

B.  

Project manager

C.  

Operational support

D.  

Tester

Discussion 0
Question # 24

An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?

Options:

A.  

Context Diagram

B.  

Data Dictionary

C.  

Visual Prototype

D.  

Business Rules

Discussion 0
Question # 25

The business analyst (BA) has scheduled an informal review of audit requirements with the compliance officer. The BA wants to demonstrate that the requirements collectively support one another so begins with reviewing the:

Options:

A.  

template architectures.

B.  

business rules document.

C.  

functional specification.

D.  

work breakdown structure.

Discussion 0
Question # 26

A business analyst (BA) is in the process of eliciting requirements. It has been determined that not all requirements can be implemented by the project deadline due to complexity. What must the BA do to ensure maximum benefit for the stakeholders?

Options:

A.  

Ensure users are trained based on requirements

B.  

Apply quality control on requirements

C.  

Utilize requirements documentation template

D.  

Maintain requirements based on priority

Discussion 0
Question # 27

A business analyst (BA) has been asked to develop a plan to complete the associated business analysis activities for a project in which an organization is switching from a manual to an automated process for receiving payments. As the final step in developing the plan, which technique will the BA use?

Options:

A.  

Surveys or QUESTION NO:naires for the current initiative

B.  

Functional Decomposition for the current initiative

C.  

Lessons learned from previous initiatives

D.  

Process modelling from previous initiatives

Discussion 0
Question # 28

High quality requirements have certain characteristics which distinguish them from low-quality requirements. Which characteristic of requirements demands that all requirements in a set or model support its overall purpose and scope?

Options:

A.  

Complete

B.  

Cohesive

C.  

Correct

D.  

Consistent

Discussion 0
Question # 29

A project's business requirements require that the new solution reduce the labor costs currently attributed to performing end of month accounting procedures. Currently the company routinely must pay overtime to meet the deadline. The business analyst (BA) has been documenting the process and wants to ensure that the approach to the process design is feasible for the staff who perform the end of month procedures. Which of the following stakeholders will provide this verification?

Options:

A.  

Implementation subject matter expert

B.  

Domain subject matter expert

C.  

Operational support

D.  

Project sponsor

Discussion 0
Question # 30

Complete this sentence in regard to the level of abstraction. Requirements need to say needs to be done, not to do it.

Options:

A.  

What, when

B.  

Requirements, who needs

C.  

What, how

D.  

Requirements, how much

Discussion 0
Question # 31

One of the techniques to assess capabilities in an organization is to use SWOT. What does SWOT accomplish?

Options:

A.  

SWOT reviews your strengths, weaknesses, opportunities, and threats.

B.  

It identifies how current capabilities match up against the influencing factors.

C.  

It assesses the strength, weaknesses, opportunities, and threats.

D.  

SWOT is a goal setting technique that means "Sweat Works Over Time."

Discussion 0
Question # 32

Performance measures have been collected and analyzed by a business analyst (BA) to evaluate a solution that was launched a few years ago; however, the performance measures do not indicate whether or not the solution is contributing to the desired value. What is the recommended next step?

Options:

A.  

Replace the solution as soon as possible

B.  

Identify and collect more measurements

C.  

Increase the efficiency of the solution

D.  

Reduce the business' expectations of value

Discussion 0
Question # 33

You are the business analyst for your organization and preparing to plan the business analysis approach. There are three inputs to the business analysis approach. Which one of the following is not an input to this approach?

Options:

A.  

Organizational process asset

B.  

Expert judgment

C.  

Enterprise environmental factor

D.  

Business need

Discussion 0
Question # 34

You are the business analyst for the NHQ Project. You have identified several stakeholders that need different types of information related to the requirements. Which stakeholder would need detailed technical interface requirements?

Options:

A.  

Project manager

B.  

Testers

C.  

Implementation subject matter experts

D.  

Regulators

Discussion 0
Question # 35

You are the business analyst for your organization and are leading a presentation about an identified problem. This presentation will help the stakeholders to understand the problem and it will help you when you begin to elicit requirements from the stakeholders. Which type of learner learns best through the presentation of models?

Options:

A.  

Kinesthetic learners

B.  

Auditory learners

C.  

Communication model learners

D.  

Visual learners

Discussion 0
Question # 36

As a business analyst, you'll need to communicate with the stakeholders of the solution you propose. Why is it important for the business analyst to review the stakeholder concerns as part of the assessment of the organization for the readiness of the solution?

Options:

A.  

To gain confidence and synergy among the stakeholders

B.  

To confirm stakeholder prioritization

C.  

To confirm the stakeholders' commitment of the solution

D.  

To address potential problems or issues

Discussion 0
Question # 37

All of the following are examples of elicitation techniques that are used as part of the business analyst elicitation task except for which one?

Options:

A.  

Brainstorming

B.  

Observation

C.  

Decomposition

D.  

Prototyping

Discussion 0
Question # 38

The RGQ Organization utilizes a change log. What is a change log?

Options:

A.  

It is a document that tracks all unauthorized changes to the project solution.

B.  

It is a document that records all change requests for the project.

C.  

It is a document that tracks the changes that have been received, including their implementation to the project solution.

D.  

It is a document that tracks all characteristics and status of changes that have been received.

Discussion 0
Question # 39

Beth is the business analyst for her organization and she wants to be certain that she and her team follow the correct procedures for enterprise analysis. What document can provide the governances for enterprise analysis efforts?

Options:

A.  

Organizational process assets

B.  

Enterprise environmental factors

C.  

Business analysis plans

D.  

Project charter

Discussion 0
Question # 40

Which stakeholder map shows the relative influence, impact, and relation of stakeholders by plotting them closer to or farther away from the solution?

Options:

A.  

RACI Matrix

B.  

Onion diagram

C.  

Control chart

D.  

Tornado diagram

Discussion 0
Question # 41

You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze. What's the common task associated with customer complaints or loss of revenue?

Options:

A.  

Stakeholder assessment of implementation

B.  

Issue management and identification

C.  

Evaluation of a business need

D.  

Capability assessment

Discussion 0
Question # 42

When you, a Business Analyst, work with your stakeholders, team, and experts to define the business analysis activities, what thing do you actually define?

Options:

A.  

You define the requirements of the initiative.

B.  

You define the roles and responsibilities.

C.  

You define the communication needs.

D.  

You define the business analysis approach.

Discussion 0
Question # 43

Robert is the business analyst for his organization and he gathered and documented the requirements for a new solution. The stakeholders agree through informal communications that Robert has successfully captured the needed requirements for the solution. The stakeholders signoff on the requirements. What does the signoff represent to Robert?

Options:

A.  

That the stakeholders agree that the requirements are constrained by time, cost, and quality.

B.  

That the project can now be launched.

C.  

That the stakeholders agree that the requirements are accurate and complete.

D.  

That his work is done.

Discussion 0
Question # 44

You are the business analyst for your organization and your requirements for the endeavor have recently been approved. Your organization creates a baseline for the requirements based on the approval of the requirements. What must happen in your business analysis activities if the requirements for your endeavor need to be changed?

Options:

A.  

You'll need to create new baselines.

B.  

You'll need to implement configuration management.

C.  

You'll need to use a change control system.

D.  

You'll need to create requirements versioning.

Discussion 0
Question # 45

You are the business analyst in your organization and you've just completed the assessment on three different proposed solutions. In your judgment, you don't think any of the solutions provide enough value to justify being

implemented. What should you tell the stakeholders?

Options:

A.  

Choose the least costly solution.

B.  

Ask for more time to find justification for the solutions.

C.  

Terminate the initiative.

D.  

Present each solution and allow the stakeholders to decide.

Discussion 0
Question # 46

In order to assess proposed solutions, business analysts will need three inputs. Which one of the following is not an input to the task of assessing proposed solutions?

Options:

A.  

Solution options

B.  

Requirements

C.  

Risk assessments

D.  

Assumptions and constraints

Discussion 0
Question # 47

When an organization is using a change-driven approach to business analysis, how are communications managed?

Options:

A.  

Communications in a change-driven approach to business analysis focus more on the frequency of communication.

B.  

Communications in a change-driven approach are all ad hoc.

C.  

Communications in a change-driven approach focus more on formal communications.

D.  

Communications in a change-driven approach typically use face-to-face channels.

Discussion 0
Question # 48

You are the business analyst for your organization. You are currently writing the business goals and objectives as part of the elements for the define business process. Which one of the following statements best describes the business goals and objectives element?

Options:

A.  

They describe all of the required work the project will need to complete in order to reach its objectives.

B.  

They describe the ends that the organization is seeking to achieve.

C.  

They describe the processes the solution will need to improve for the project to be successful.

D.  

They describe all of the positive benefits in ratio to the risk and costs of the project.

Discussion 0
Question # 49

Shelly is the business analyst for her organization and she's working with Thomas to review the business requirements. They are discussing the identified requirements, how the requirements will transition to the operations, and the longevity of the solution. Thomas is concerned that the identified requirements may not map to the desired future state of the organization. What business analysis task is Shelly facilitating in this scenario?

Options:

A.  

Acceptance evaluation criteria definition

B.  

Requirements quality assurance

C.  

Validate requirements

D.  

Stakeholder management

Discussion 0
Question # 50

What is problem tracking?

Options:

A.  

It's the identification of missing requirements.

B.  

It's the assumption that there will be defects in the requirements that must be resolved.

C.  

It's the documentation of known defects in the requirements.

D.  

It's the identification and management of any issues for resolution.

Discussion 0
Question # 51

You are the business analyst for your organization and you're working to identify all of the stakeholders within your organization and outside

your organization to ensure that you've captured the correct requirements for a project. Which one of the following techniques can be best suited for identifying stakeholders?

Options:

A.  

Interviews

B.  

User stories

C.  

Acceptance and Evaluation Criteria

D.  

Risk analysis

Discussion 0
Question # 52

Which approach to business analysis activities deals with rapid delivery of the business value?

Options:

A.  

Quality-driven

B.  

Change-driven

C.  

Plan-driven

D.  

Stakeholder-driven

Discussion 0
Question # 53

Audrey is the business analyst for her organization and she's doing an assessment of the organization's readiness to implement the solution. In her assessment, she's finding that there are conflicting stakeholder groups for and against the proposed solution. Some of the stakeholders have more power over the solution than others. What diagram can Audrey create to visualize the people that are for and against the solution?

Options:

A.  

Force field analysis diagram

B.  

Tornado diagram

C.  

Stakeholder matrix

D.  

Pareto chart

Discussion 0
Question # 54

In order to have high quality in requirements, all of the following characteristics should exist in the requirements except for which one?

Options:

A.  

Cohesive

B.  

Consistent

C.  

Complete

D.  

Constrained

Discussion 0
Question # 55

Karen is the business analyst for her organization and she's reviewing the tasks within her endeavor. Several of the tasks have the characteristic that the activity will be completed with the project stakeholders, consultants, and business analyst, though this hasn't yet been approved. What is this condition of believing some things to be true about an activity without proving the validity of the belief called?

Options:

A.  

Risk

B.  

Assumption

C.  

Constraint

D.  

Boundary

Discussion 0
Question # 56

Kelly is the business analyst for her organization and she's identifying roles and responsibilities of the people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to accomplish this task. What is the RACI matrix?

Options:

A.  

The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action, Controlled, and Informed.

B.  

The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled, and Information.

C.  

The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable,

Consulted, and Informed.

D.  

The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost, and Information.

Discussion 0
Question # 57

When a business analyst hosts a structured walkthrough of the requirements, what should the walkthrough always include at the beginning of the process?

Options:

A.  

Review of the business case for the analysis

B.  

Review of the requirements to be discussed

C.  

Agenda

D.  

Identification of the objectives and goals

Discussion 0
Question # 58

As a business analyst, you'll often need to analyze business needs, requirements, and solutions for assumptions and constraints. Which one of the following is a constraint? Choose the best answer.

Options:

A.  

The solution must cost less than $450,000.

B.  

The solution should be implemented during the summer months.

C.  

The solution must be done by December 31.

D.  

The solution won't need external resources.

Discussion 0
Question # 59

Which of the following are documented approaches to the business analysis work? Each correct answer represents a complete solution.

Options:

A.  

Deming's Quality Circle

B.  

Lean

C.  

Six Sigma

D.  

Waterfall approach

Discussion 0
Question # 60

Before requirements can actually be approved to be managed, what must be true about the requirements?

Options:

A.  

Requirements must support the solution scope.

B.  

Requirements must be approved by the technical review board.

C.  

Requirements must support the requirements management plan.

D.  

Requirements are governed by the requirements management plan.

Discussion 0
Question # 61

You are a business analyst for your organization. Your current business analysis endeavor includes working with stakeholders who are located in offices around the world. Because these stakeholders are dispersed, what are likely to increase in this endeavor as opposed to a collocated group of stakeholders?

Options:

A.  

Face-to-face meetings

B.  

Communication needs

C.  

Risks

D.  

Costs

Discussion 0
Question # 62

Kendra is the business analyst for her organization. She's working with the project manager and the project sponsor to discuss the current requirements. Kendra believes it's important for the project manager to first implement the requirements with the highest amount of risks. Is this a good idea?

Options:

A.  

No, the project manager and team should actually implement the lowest risk requirements first.

B.  

Yes, if the risky requirements cause the project to fail, the organization will not suffer much loss, as it hasn't invested much time or money on the project.

C.  

No, the project manager and team should implement the requirements with the highest risks last.

D.  

Yes, this allows the project manager to get the risky work done as soon as possible in the schedule.

Discussion 0
Question # 63

You are documenting the requirements attribute for your requirements management plan. Which attribute would you use if you want to identify the person who created the requirements?

Options:

A.  

Absolute reference

B.  

Ownership

C.  

Requirements sponsor

D.  

Author of the requirements

Discussion 0
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