ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update 2 days ago
Total Questions : 229
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Special Handling Notes can apply to which one of the following based on specific attributes?
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
Match the business rule to its function in the Self-Service Portal.
Hot Area:
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer
Service.
In the Customer Service Management space, what does the term asset management mean?
TESTED 26 Apr 2024
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