Certified Implementation Specialist - IT Service Management
Last Update 4 days ago
Total Questions : 113
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Which plugin should be activated to enable Article Versioning in Knowledge Management?
It is recommended to refer to problem states using the values rather than the constants.
Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.
Which mechanism is used to set the number of days (integer) after which
Resolved Incidents are automatically closed?
Which of the following tables does the change_request_metric database view join? (Choose all that apply.)
Which process role is responsible for the smooth operation of the Change
Management process within an organization?
Which plugin should be installed to enable creating known error articles from problems?
_______________ is primarily focused on the details needed to manage and operate hardware and software.
_______________ is primary focused on the financial aspects of hardware and software.
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
Which one of the following incident reports might help managers predict staffing levels required?
What record type(s) can be created from an interaction through Agent Workspace? Select 3 Answers from the below options
Guided Setup provides step-by-step instructions for loading Foundational Data, which includes __________.
Even Though some catalog items approval workflow might be similar, it is recommended to have separate approval workflow for each catalog item.
Which of the following represents how Knowledge Management subscriptions
and article versioning are enabled?
Which of the following is used to determine which users can see certain catalog items?
The Requirements Workshop answers the questions "Where would we like to be, where do we start, and how do we get there?"
How to configure the fields to be copied from the original incident when an incident is copied?
Problem Management Investigation and Diagnosis activities include__________.
Which of the following outlines the ways changes may be related to incidents?
In the baseline instance configuration for Incident Management, when Impact = 3 - Low and Urgency = 3 Low, the Priority will be set to 5 - Planning.
The customer requirement is to set the Priority to 4 - Low, given these Impact and Urgency settings
Where should this be changed in the platform?
In the baseline platform configuration for an Emergency Change, __________ is required before a Change can be scheduled.
Which of the following tables does the change_request_sla database view join? (Choose all that apply.)
Which of the following ways can be used to create configuration items? (Choose all that apply.)
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?
Which type of Service Catalog component allows a user to describe their needs, choose options, and then check out ordering multiple items at once
according to their selections?
Primary tables associated with request fulfillment begin with the prefix _____________.
The Requested Item [sc_req_item] table is extended directly from the Task [task] table.
A Parent Incident is updated to reflect a new Priority and a new Assignment Group. Which of the following represents corresponding updates made
automatically to child Incidents?
The calculation of incident priority is based on both impact and urgency fields.
In Problem Management, when the State of a Problem changes to Closed/Resolved, what updates are made to the associated Incidents?
(Assume associated Incidents have a State of On Hold and On Hold Reason of
Awaiting Problem.)
Why it takes time for the workaround to appear in the linked incidents' comments when the "Communicate Workaround" is clicked in a problem?
In the baseline configuration of Change Management, which fields are included when the Copy Change UI action is used to copy a Change Request?
Which of the following variables is NOT supported within a multi-row variable set?
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
Which script include should be modified in order to impose limits when moving a problem task from one state to another?
In the baseline configuration for service catalog workflows, which of the following statements are true? (Choose two.)
Change tasks can manually be added in the following states. (Choose three.)
When the state is "On Hold" and the "On Hold Reason" is "Awaiting Caller", the incident state will automatically change to "In Progress" once the caller user makes a change to the incident.
Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)
Which of the following is NOT a type of Article feedback that may be submitted by users?
TESTED 05 May 2024
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