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CIS-SAM Practice Exam Questions and Answers

Certified Implementation Specialist - Software Asset Management Professional Exam

Last Update 5 days ago
Total Questions : 141

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Question # 1

What is used to identify and normalize software installed in an environment?

Options:

A.  

Software Discovery Mode

B.  

Software Installation Model

C.  

Software Model

D.  

Software Normalization Model

E.  

Software Reconciliation Model

Discussion 0
Question # 2

You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

Options:

A.  

Reject

B.  

Extend

C.  

Cancel

D.  

Activate

E.  

Delete

F.  

Renew

Discussion 0
Question # 3

A(n)__________ is required for a user or device to consume software rights.

Options:

A.  

License

B.  

Allocation

C.  

Entitlement

D.  

Workflow

Discussion 0
Question # 4

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

Options:

A.  

‘Group by’ or ‘Stacked by’

B.  

‘Group by’ and ‘Stacked by’

C.  

‘Stacked by’

D.  

‘Group by’

Discussion 0
Question # 5

By default, which ServiceNow role can run on-demand reconciliation?

Options:

A.  

sam_user

B.  

sam_reconcile_user

C.  

sam_cmdb_user

D.  

sam_admin

E.  

sam_manager

Discussion 0
Question # 6

Which of the following are true of plugins? (Choose two.)

Options:

A.  

Plugins can be disabled or deactivated when no longer in use.

B.  

Plugins can be activated by default in the base ServiceNow system.

C.  

When a plugin is active you cannot hide its functionality.

D.  

Plugins are stand-alone and do not depend on other plugins being activated.

E.  

Plugins are software components that provide specific features and functionalities.

Discussion 0
Question # 7

Client access is the right to use for a specific amount of time.

Options:

A.  

True

B.  

False

Discussion 0
Question # 8

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

Options:

A.  

Nothing happens.

B.  

The user’s manager must approve or decline the reclamation.

C.  

The reclamation candidate is removed from the candidate list.

D.  

The software is reclaimed since it was not in use.

Discussion 0
Question # 9

Define the three catalogs that support the request and procurement process.

Question # 9

Options:

Discussion 0
Question # 10

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

Options:

A.  

True

B.  

False

Discussion 0
Question # 11

What does a usage record track?

Options:

A.  

The sum of usage for a selected data

B.  

The high watermark of software usage

C.  

The sum of usage on a weekly basis

D.  

The sum of usage since installation date

E.  

The sum of usage on a monthly basis

Discussion 0
Question # 12

The goals of Software Asset Management include which of the following? (Choose three.)

Options:

A.  

Optimize spend

B.  

Rationalize business applications

C.  

Maintain compliance

D.  

Identify unauthorized usage

E.  

Support software audits

Discussion 0
Question # 13

By default, which persona is responsible for loading asset management data from integrations and discovery tools into SAM Pro?

Options:

A.  

ServiceNow process owner

B.  

SAM manager

C.  

SAM administrator

D.  

ServiceNow administrator

E.  

SAM user

Discussion 0
Question # 14

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

Options:

A.  

Accept – updates the discovery model with suggested values

B.  

Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

C.  

Save – allows you to save the suggestion to review again later

D.  

Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

E.  

Create – creates a discovery model with suggested values

Discussion 0
Question # 15

What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.

Options:

A.  

ITSM

B.  

Asset Management

C.  

Orchestration

D.  

Discovery

E.  

Deployment management

Discussion 0
Question # 16

What are the four tiers of software reconciliation results? (Choose four.)

Options:

A.  

Software License Metric

B.  

Software Product

C.  

Software Allocation

D.  

Software Entitlement

E.  

Software Publisher

F.  

Software Model

Discussion 0
Question # 17

On the License Workbench, which of the following is defined as the “Estimated cost of remediating non-compliance”?

Options:

A.  

Software spend

B.  

Reconciliation cost

C.  

True-down cost

D.  

Over-licensed cost

E.  

True-up cost

Discussion 0
Question # 18

Which feature provides detailed, actionable information for software reconciliation?

Options:

A.  

License Workbench

B.  

License Position Report

C.  

Normalization and Content Service dashboard

D.  

Normalization Suggestions

E.  

Historical Results

Discussion 0
Question # 19

Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?

Options:

A.  

Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.

B.  

Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.

C.  

Query the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet.

D.  

Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.

Discussion 0
Question # 20

In defining a Custom License Metric, in the Reconciliation Order field, the‘metric rank priority’ number takes precedence.

Options:

A.  

Lower

B.  

Impact

C.  

Higher

D.  

WBS

Discussion 0
Question # 21

Which SAM role must be a trained ServiceNow administrator?

Options:

A.  

sam_admin

B.  

sam_developer

C.  

discover_admin

D.  

entitlement_manager

E.  

model_manager

Discussion 0
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