CRT-402 Practice Exam Questions and Answers

Which values must be defined when creating a new Opportunity Stage?Choose 3 answers

What is a key consideration when using unmanaged packages? Choose 2 answers

Universal Containers is rolling out a new customer service process. Customer service managers will need to edit cases for their subordinates, but not cases for other groups. Managers and users should be able to view all cases.What is the recommended solution to configure this? Choose 2 answers

An app builder has created a report for sales people toview records from the custom object, some users have complained that they are unable to see all of the appropriate records. What steps should be taken to ensure data visibility within the report? Choose 3 Answers

Which rule can be configured for the Opportunity object? Choose 2 answers

What may occur if workflow rules are re-evaluated after a field change by a field update? Choose 2 answers

The director of marketing has asked the app builder to create a formula field that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units. Which function should be used to calculate the difference?

Universal container manages internal projects by department using a custom object called projects. Only employees in the project's respective department should have view access to all of the department's project records.If an employee changes job roles and moves to another department, the employee should no longer have access to the projects within their former department. How can these requirements be met, assuming the organization-wide default for projects is set to private? Choose 2 answers

Universal Containers has purchased aLightning Component on the AppExchange. Where can that component be utilized. Choose 2 answers

Which type of relationship can be defined with external objects? Choose 2 Answers

Universal Container needs to add an additional recipient to a workflow email alert that is fired from the case object. What type of field could be added to the case object to allow theadditional desired recipient on the email alert? Choose 2 Answers

Universal Containers provide access to Salesforce for their sales, service and marketing teams. Management wants to ensure that when user login, their home tab provides access to links and documentation that are specifically relevant to their job function. How can this requirement be met?

What type of field can be referenced by a Roll-up Summary field using SUM? Choose 3 answers

Which statement is true for embedding aVisualforce page in a page Layout. Choose 2 Answers

Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. How can this be accomplished? Choose 2 answers

Sales representatives want to capture custom Feedback record details related to each Account. The sales reps want to accomplishthis with minimal clicks on the Salesforce1 mobile application. What is the recommended solution to meet this requirement? Choose 2 answers.