SAP Certified Application Associate – SAP Service Cloud 2111
Last Update 2 days ago
Total Questions : 117
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When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.
Which business function in the account master will block the release of quotes to SAP S/4HANA?
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.
TESTED 06 May 2024
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