FSL-201 Practice Exam Questions and Answers

A.  

Manually create a competitor’s Asset Record on the Field Service mobile app.

B.  

Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

C.  

Use a Quick Action to create a Note to explain the competitor’s Asset and attach it to the Work Order.

D.  

Use a Macro to create a competitor Asset Record on the Field Service mobile app.

A.  

A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

B.  

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

C.  

An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

D.  

A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

A.  

Service Due Date

B.  

Customer Working Hours

C.  

Customer Entitlement

D.  

Service Urgency

A.  

Utilize a standard Price Book specific to each country.

B.  

Utilize the standard Price Book with pricing rules applied.

C.  

Utilize a custom Price Book specific to each country.

A.  

Google Traffic Data

B.  

Resource’s Home Base

C.  

Service Appointments

D.  

Resource’s Travel Speed

E.  

Service Appointment Dependencies

A.  

Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

B.  

Build a solution to view the Technician’s truck stock and create a custom process to request transfer to stock.

C.  

Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.

D.  

Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

A.  

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

B.  

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

C.  

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

D.  

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

A.  

Work Orders

B.  

Assets

C.  

Cases

D.  

Service Appointments

A.  

Products Required for Service Resources

B.  

Products Required for Service Appointments

C.  

Products Required for Work Order Line Items

D.  

Products Required for Work Orders

A.  

Update the Service Appointment Status filed. (can’t be done from mobile)

B.  

Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)

C.  

Update the Service Appointment Chatter feed.

D.  

Update the Service Appointment field “In Jeopardy” (its not a Service Appointment field)

A.  

Send an email CSAT survey.

B.  

Implement Validation Rules and Signature Capture.

C.  

Change the Scheduling Rules.

D.  

Decrease Resource Rant Score.

A.  

Work Order Line Items require a Case for the field technician to perform the work.

B.  

All Work Order Line items inherit the required Skills for the associated Asset.

C.  

Work Order Line Items require a Service Appointment for a field technician to perform the work.

D.  

Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

A.  

Build a report to view Products Consumed on Work Order Line Items.

B.  

Build a report using the Service Appointment Inventory module.

C.  

Build a report to view Products Consumed on Work Orders.

D.  

Build a report using the Work Order inventory module.

E.  

Build a report to view Inventory Transactions.

A.  

Managing page layouts and milestone trackers can be done in salesforce1.

B.  

Creating Entitlements for Cases and Work Orders must be separated.

C.  

Managing page layouts and validation rules can be done in Salesforce Lightning.

D.  

Creating Entitlements for Work Orders requires Lightning to be enabled.

A.  

Create CSS in the Dispatcher’s Console.

B.  

Add Fields on the Page Layout.

C.  

Use Lookup Fields.

D.  

Configure Field Sets on the Service Appointment.