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GCP-GC-IMP Practice Exam Questions and Answers

Genesys Cloud Certified Professional - Implementation

Last Update 4 days ago
Total Questions : 50

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Question # 1

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Options:

A.  

Reset the user’s password.

B.  

Rename the user account.

C.  

Set the user to Inactive for 30 days, then delete the user account.

D.  

Create a role for former users and add the user to that role.

Discussion 0
Question # 2

Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

Options:

A.  

Gateway

B.  

SIP

C.  

Outbound Proxy

D.  

WebRTC

Discussion 0
Question # 3

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

Options:

A.  

Create a Site

B.  

Assign the Edge to a Site

C.  

Configure a trunk

D.  

Create an Edge Group

E.  

Associate the network interface

F.  

Authenticate the Edge

G.  

Configure the Edge Connectors

Discussion 0
Question # 4

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

Options:

A.  

Managed IP Phones

B.  

IP Phone Templates

C.  

Base Settings

D.  

Default Station configuration

Discussion 0
Question # 5

Calling Name and Address can be overridden.

Options:

A.  

True

B.  

False

Discussion 0
Question # 6

Instant messaging costs are significantly less than long-distance phone conversations.

Options:

A.  

True

B.  

False

Discussion 0
Question # 7

Which statements are true regarding the role of Designated Contacts? (Choose three.)

Options:

A.  

Designated Contacts provide the first level of support for their organization.

B.  

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

C.  

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

D.  

Designated Contacts are the only people within an organization with access to the Resource Center.

E.  

Designated Contacts are the only people within the organization who may contact and work with support.

Discussion 0
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