Genesys Cloud CX Certified Professional - Consolidated Exam
Last Update 1 day ago
Total Questions : 135
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You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
Your customizations in the interaction view remain in effect even if you leave the viewand return to it later.
Which functionalities are available inGenesys Cloud CX WFM? (Choose three.)
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)
Which of the following attributes ensure thatthe interactions are routed to the most qualified agent? (Choose two.)
If you have not created any additional templates, you will have several defaulttemplate options when creating a new script.
These default templates are: (Choose four.)
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
Which of the following types ofinteractions can be configured for Recording Policies?
You are preparing to deploy Genesys Cloud CXand need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
Which of the following Edge features provides client and server-side call matching?
Which of thefollowing is NOT a feature of Genesys Cloud CX contact center?
TESTED 17 May 2024
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