ITIL-4-DITS Practice Exam Questions and Answers

Which statement is CORRECT about risk management in digital organizations?

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.

Which is the NST value proposition for the healthcare user market to include in the strategy?

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology

2 Adopting new software development approaches

3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives

Which is the BEST approach to take when creating the business case(s)?

The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.

What should this approach focus on?

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.

What should the insurance company consider NEXT to help resolve the situation?

An organization strategy requires them to continually maintain market relevance.

Which approach is the MOST relevant to achieve this objective?

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.

As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?