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TK0-201 Practice Exam Questions and Answers

CTT+ Exam (Certified Technical)

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Total Questions : 613

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Question # 1

Which of the following virtual tools would be BEST for students in an online synchronous class to indicate they have a question?

Options:

A.  

Click the No button

B.  

Call the tech support line to forward the question

C.  

Email the question to the instructor

D.  

Send the question over the chat line

Discussion 0
Question # 2

Students in a class complain about the temperature of the room. The client expressed that they wanted the room colder so that students would be more alert during the class. Which of the following actions should the trainer take?

Options:

A.  

Tell the students the client wants it colder and suggest the use of jackets.

B.  

Express to the client that the temperature should be raised.

C.  

During a break, purchase a heater and put it in the room.

D.  

Block the cold air vents to raise the temperature of the room.

Discussion 0
Question # 3

An instructor does not receive any paperwork on the students in the class until the last minute, therefore not allowing an assessment of their current skill level. Which of the following is the BEST way to proceed?

Options:

A.  

Begin the class assuming an advanced skill level

B.  

Guide the introduction portion to attain personal information

C.  

Delay the class until the information has been reviewed

D.  

Begin the class assuming a basic skill level

Discussion 0
Question # 4

Which of the following should a trainer perform prior to a training session that will utilize a book that they have not used in the past?

Options:

A.  

Request the client to use a known book

B.  

Search the publishers’ website for current errata

C.  

Postpone the session

D.  

Contact the book author requesting changes to the book

Discussion 0
Question # 5

Which of the following would allow an instructor to motivate students to learn a complex topic?

Options:

A.  

Divide the class into teams and play a game using topic principles.

B.  

Provide handouts describing shortcuts.

C.  

Allow students to take quizzes multiple times.

D.  

Offer extra credit to the student who masters the topic first.

Discussion 0
Question # 6

In a classroom setting, the same student keeps calling out the answer, stopping other students from participating. Which of the following would remedy this situation while motivating all learners?

Options:

A.  

Privately ask the student to refrain from this activity.

B.  

Divide the class into teams and ask the student to be the moderator.

C.  

Ask the student to answer only one question per class.

D.  

Call on other students by name.

Discussion 0
Question # 7

A trainer asks each learner to present a different chapter of the textbook in front of the class. During one presentation, another learner asks the presenter a question that the presenter cannot answer. Which of the following is the BEST action from a trainer who strives to involve all learners?

Options:

A.  

The trainer asks a specific learner to answer the question.

B.  

The trainer asks if anyone in the class knows the answer.

C.  

The trainer answers the question.

D.  

The trainer asks all learners to read a specific page in the textbook.

Discussion 0
Question # 8

In an asynchronous learning environment, the instructor should avoid:

Options:

A.  

Integrating typed text into visuals.

B.  

Explaining online visuals using jargon.

C.  

Combining visuals with audio.

D.  

Using visual props during presentations.

Discussion 0
Question # 9

The client has provided third party training materials to use during a class. The trainer notices that several outcomes for the training are not covered in the material. Which of the following should the trainer do to prepare to teach the course?

Options:

A.  

Inform the students they will need to learn material not covered.

B.  

Research and provide supplemental materials approved by the client.

C.  

Purchase another vendor’s materials and add it to the client’s bill after the training.

D.  

Create a course outline that includes material not covered in the outcomes.

Discussion 0
Question # 10

Which of the following is considered an advantage of using a relay question?

Options:

A.  

It allows the instructor to engage more than one participant with the same question

B.  

It prevents the instructor from injecting value judgments on the material being presented

C.  

It allows the instructor to test an individual’s understanding against a performance objective

D.  

It prevents participants from upstaging the instructor

Discussion 0
Question # 11

A new trainer is continually receiving poor evaluation scores. Which of the following is the MOST effective way of evaluating overall performance to improve scores?

Options:

A.  

Send the trainer to a Train-The-Trainer workshop for the content area being taught.

B.  

Record video of a class and evaluate it with a more experienced instructor.

C.  

Record audio of a class and evaluate it with a more experienced instructor.

D.  

Discuss the metrics that are currently being used and provide additional measures of performance.

Discussion 0
Question # 12

A trainer is suspecting that a specific learner is not grasping the material that was just covered. Which of the following question types would BEST determine this student’s comprehension?

Options:

A.  

Clarifying question

B.  

Direct question

C.  

Open question

D.  

Probing question

Discussion 0
Question # 13

An instructor has been asked to develop a customized training course for a company. Which of the following should the instructor do FIRST?

Options:

A.  

Purchase the equipment and material needed for the training course.

B.  

Conduct a needs assessment with the company managers.

C.  

Develop the training course and then ask the company to review it for accuracy.

D.  

Ask for a list of personnel that will be attending the training.

Discussion 0
Question # 14

During the course introduction, a student expresses that an objective they expected to be covered in the course is not listed. Which of the following actions should the trainer perform?

Options:

A.  

Inform the student that they may not want to finish the course

B.  

Remove the student’s evaluation of the course

C.  

Comment that the objective topic is not required

D.  

Direct the student to additional resources on the objective

Discussion 0
Question # 15

A student approaches the instructor with concerns that a specific assignment does not appear to meet any of the course objectives. Which of the following would be the BEST instructor response?

Options:

A.  

Inform the student that the instructor did not write the objectives.

B.  

Identify the objective with an explanation of how the assignment meets the objective.

C.  

Direct the student to the instructor’s supervisor for discussion.

D.  

Remind the student that not all assignments will align with a course objective.

Discussion 0
Question # 16

When writing assessment items which of the following should a trainer do?

Options:

A.  

Use easy grading by creating patterns in multiple-choice assessments.

B.  

Provide unnecessary details to ensure learners understand the information.

C.  

Ensure there are an equal number of items for matching questions.

D.  

Create concise questions without repetition of leading words in answers.

Discussion 0
Question # 17

An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will be used in a virtual classroom session. The instructor knows that the learners will be attending this virtual class using low bandwidth connections around the world. Which of the following should the instructor do to ensure that the learners will be able to easily receive the document?

Options:

A.  

Purchase small USB drives that support encryption. Place the file on each USB drive and then ship the drives to the learners prior to the class.

B.  

Place the file on a media share website. Email the learners a link to the location of the document and ask them to download it prior to the class.

C.  

Print copies of the document and mail them to the learners prior to the class. Refer to the printed document during the virtual class session, and display it in the presentation.

D.  

Email the document prior to the class and have the learners figure out how to access it with limited bandwidth.

Discussion 0
Question # 18

An instructor was preparing for a one-hour virtual class anticipating that several questions would come up during the event. Which of the following steps should the instructor take to prepare for this session?

Options:

A.  

Conduct a pre-course assessment to defer any questions

B.  

Ask all participants to hold questions until the end to manage time

C.  

Prepare answers to common questions ahead of time

D.  

Only allow five minutes for questions at the beginning of the training

Discussion 0
Question # 19

An instructor is delivering a course session that has a small amount of content and an adequate amount of time. Which of the following question types is BEST for this situation?

Options:

A.  

Closed-ended

B.  

Guiding

C.  

Open-ended

D.  

Hypothetical

Discussion 0
Question # 20

An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the following is the BEST way to achieve this?

Options:

A.  

Have the learners brainstorm ideas on the topic.

B.  

Have the learners role play the topic.

C.  

Hold an open discussion on the topic.

D.  

Show the learners via a desktop sharing demonstration.

Discussion 0
Question # 21

After teaching a very long block of instruction before lunch, the instructor wants to check how well the learners have learned the material. Which of the following methods is the BEST to accomplish this goal?

Options:

A.  

Have the learners answer review questions about the block of instruction

B.  

Have each learner recite what was said during the block of instruction

C.  

Give the learners home work that night and go over it the next day

D.  

Put the learners in groups to discuss the instruction that was taught.

Discussion 0
Question # 22

At the beginning of a training session, a trainer instructed the learners to use Brand X computers because the instructional design assumes Brand X computers. Many learners objected. They felt that since they will be using Brand Y computers at work, they should work on Brand Y computers in the room. If the instructor needs to use Brand X computers to instruct, which of the following is the MOST appropriate way to respond to the learners' need to be able to apply course materials to job requirements?

Options:

A.  

First explain to the class how the materials apply to Brand X. and then do the same for Brand Y.

B.  

Do not mention either brand by name, but refer learners to the manual covering each of the respective brands.

C.  

Provide a guide that relates Brand X to Brand Y computer functions

D.  

After providing the planned instruction on the Brand X computers, discuss differences that Brand Y computers present to the user.

Discussion 0
Question # 23

A contract instructor is preparing training materials for a corporate client. The corporate client has supplied standardized material, but wishes to tailor it for their particular needs. Which of the following steps would BEST address this situation?

Options:

A.  

Use the standardized material and supply the learners with supplemental visual aids,

B.  

Modify the standardized materials as necessary to suit the expectations of the corporate client.

C.  

Use the standardized material and explain how this material will be sufficient to meet their needs

D.  

Ask the corporate client to supplement the material after the class.

Discussion 0
Question # 24

An instructor is conducting a virtual class and finds that several learners do not have computer systems that actually meet the guidelines for the course. Due to this, certain required shared applications will not work for them. Which of the following represents the BEST action for the instructor?

Options:

A.  

Contact the course coordinator to remind learners of the requirements

B.  

Remove the sharing of applications as the entire class cannot participate.

C.  

Change the applications that are shared to ones that are compatible to all systems

D.  

Request the learners use systems that are compatible with the course.

Discussion 0
Question # 25

An instructor receives poor evaluations for a particular class. Which of the following should the instructor do FIRST to improve the performance?

Options:

A.  

Read the comments to gain understanding of the low scores to find specific areas to work on.

B.  

Re-develop the course from scratch.

C.  

Practice the course in front of other instructors to receive direct feedback on how to improve.

D.  

Contact each learner and ask for clarity on their responses.

Discussion 0
Question # 26

When a learner responds incorrectly to a question during class, an instructor should give some acknowledgement for the answer. Which of the following is the BEST reason for this action?

Options:

A.  

Use the incorrect answer to move the class to a different topic

B.  

It enforces active participation and creates teachable moments

C.  

Wrong answers should be pointed out and corrected quickly to prevent misconceptions

D.  

It ensures participation is limited to the correct answers

Discussion 0
Question # 27

During a classroom demonstration that uses a shared desktop program, the computer network becomes unavailable. After several attempts to resolve the issue the network remains unavailable. Which of the following is the BEST option to continue with the demonstration?

Options:

A.  

Have the facilities coordinator provide a projector.

B.  

Continue with the demonstration with all learners looking at the instructor's screen,

C.  

Continue the demonstration by explaining what is on the instructor's screen.

D.  

Postpone the class until the network becomes available.

Discussion 0
Question # 28

An instructor notices a learner is not completing the practice exercise that has been assigned. Which of the following is the BEST way to elicit participation?

Options:

A.  

Ask the non-participating learner how they are doing and if they have any questions.

B.  

Re-assign the exercise as a group activity.

C.  

Alter the exercise for the non-participating learner to suit their learning style.

D.  

Offer a class-wide reward for the completion of the exercise.

Discussion 0
Question # 29

An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?

Options:

A.  

Create a lab exercise to be performed in groups

B.  

Create a new presentation using graphics

C.  

Plan more time for questions on the third day

D.  

Spend time reviewing the concepts that seemed to cause confusion

Discussion 0
Question # 30

An instructor completed the required content of a technical course early. The instructor decided to fill the time by writing tasks on the board and assigning them to individual students. A timeline was provided for the overall task completion and all students were expected to apply their new knowledge to the task assigned. The instructor then proceeded to work on plans for the next course in this situation, which of the following statements about the appropriateness of the activity is true?

Options:

A.  

It was appropriate because use of the exercises covered the gap in the timing of the course.

B.  

It was appropriate because the students were given a frame of reference upon which to apply what they learned.

C.  

It was inappropriate because it placed a heavy burden on students to successfully complete the exercise.

D.  

It was inappropriate because it did not offer students a stated learning result applicable to their experience

Discussion 0
Question # 31

An instructor is leading a virtual class when several learners start having significant bandwidth issues that cause them to drop out of the live session. Which of the following represents the BEST solution to the problem?

Options:

A.  

Inform the learners that most of the same material will be covered in the next class session.

B.  

Have the learners watch a recorded session of the class.

C.  

Request that those learners with bandwidth issues be moved to an in-person live class,

D.  

Cancel the current session and schedule a make-up class.

Discussion 0
Question # 32

Which of the following methods will monitor the learning retention that is occurring during training?

Options:

A.  

Tests

B.  

Learner's self-assessment and evaluation

C.  

Initial learner assessment

D.  

Instructor evaluation form

Discussion 0
Question # 33

Which of the following question types would be the BEST way to lead learners from recall to application of content?

Options:

A.  

Hypothetical

B.  

Higher order

C.  

Clarifying

D.  

Closed

Discussion 0
Question # 34

A trainer is assigned a new course. The trainer has been asked to prepare some questions that will be included in the course assessment. The BEST way to formulate questions would be to use:

Options:

A.  

course objectives.

B.  

the trainer’s notes.

C.  

course material.

D.  

lesson plans.

Discussion 0
Question # 35

Participants have just completed an intensive sales conversation class where a specific sales model has been taught. There are six steps in the model, and each step has several sub-steps. The trainer wants to ensure that participants remember and practice the model. The BEST way to help the transfer of training is to:

Options:

A.  

send each participant an email quiz on the steps of the model two weeks after class.

B.  

provide each participant with a laminated job aid which outlines all the steps of the model.

C.  

ask that the participants call the instructor within one week to inform the instructor how they are using the model.

D.  

ask that each participant’s manager discusses the class content with their employee.

Discussion 0
Question # 36

An online student poses a question to the instructor that relates to the school’s procedures. The instructor should:

Options:

A.  

direct the student to the course description.

B.  

direct the student to the school’s student handbook.

C.  

direct the student to a classmate.

D.  

direct the student to the course syllabus.

Discussion 0
Question # 37

During a training session, the trainer is assisting students with a lab. The trainer approaches a student and becomes aware that the student’s hygiene is affecting other members in the group. Which of the following is the BEST course of action for the trainer to take?

Options:

A.  

Unless mentioned by another student, avoid the topic.

B.  

On a break acquire an air freshener.

C.  

Interrupt the lab to ask the members of the group if they want to be reassigned.

D.  

Have the class go on a break and discuss the issue with the student.

Discussion 0
Question # 38

A classroom instructor is practicing for a new seminar they have been assigned to lead. There are three points in one portion of the lesson that are similar but must be properly distinguished. Which of the following will BEST help to illustrate that the instructor is moving on to the next point and prevent learner disruptions?

Options:

A.  

Changing facial expressions to illustrate each separate point effectively

B.  

Sitting down and reading the differentiating points in a loud voice to ensure participants are not distracted by the instructor’s presence

C.  

Stomping loudly each time the discussion of one of the points is complete

D.  

Creating an imaginary triangle on the floor at the front of the room and stepping to a different point to deliver each portion

Discussion 0
Question # 39

Which of the following can a virtual trainer use to elicit feedback if they host synchronous training sessions?

Options:

A.  

Demonstrations during the session

B.  

Host a recorded session on the website

C.  

Links to external websites

D.  

Open-ended questions during the session

Discussion 0
Question # 40

An organization clearly states they want a high success rate after employees have completed a training course. Which of the following are the BEST methods to facilitate this requirement? (Select TWO).

Options:

A.  

Present a copy of the pre-test results to the organization.

B.  

Prepare a written report on student progress halfway through the course.

C.  

Conduct periodic evaluations of students throughout the course.

D.  

Present the results of the final test to the organization.

E.  

Report the failures to the organization at the end of the course.

Discussion 0
Question # 41

An advantage of using the closed question type over the open question type is that:

Options:

A.  

the open question type is more difficult to write.

B.  

the closed question type is more conducive to online environments.

C.  

the closed question type does not require perfect grammar.

D.  

the closed question type will illicit a short response.

Discussion 0
Question # 42

Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?

Options:

A.  

Converting all documentation to web formats and hosting them internally.

B.  

Converting all documentation to PDF (downloadable) formats and hosting them externally.

C.  

Converting all documentation to web formats and hosting them externally.

D.  

Converting all documentation to PDF (downloadable) formats and hosting them internally.

Discussion 0
Question # 43

Which of the following would BEST serve an instructor in ensuring that grammar and syntax are correct on any handouts that the instructor is to distribute within a session? (Select TWO).

Options:

A.  

Create a data dictionary

B.  

Read the handout backwards before approving it

C.  

Consult a recognized style guide

D.  

Solicit a colleague as a proofreader

E.  

Create session summaries

Discussion 0
Question # 44

A trainer is concerned that weather conditions will affect weekly class attendance. Which of the following actions is BEST to take?

Options:

A.  

Conduct class on time and request classmates to relay the information to missing students.

B.  

Conduct class on time and record the session to post for students to view later on.

C.  

Delay the class, skipping the material until weather permits.

D.  

Postpone the class to allow the late students to arrive.

Discussion 0
Question # 45

At the start of the second day of a two-day class, the BEST way to begin the session is to:

Options:

A.  

ask participants what they did the previous evening.

B.  

move right into day two material since there is still a good deal to cover.

C.  

ask participants to share a learning concept from the previous day.

D.  

summarize the key points for today’s presentation.

Discussion 0
Question # 46

Which of the following should a virtual trainer do during a synchronous training session if students report excessive noise?

Options:

A.  

Have the students turn their speaker volume down to reduce the noise level

B.  

Ensure all students have muted their microphones except when speaking in the session

C.  

Ensure that they are using a dedicated Internet connection for the training session

D.  

Increase the volume level for their microphone to enhance their lecture

Discussion 0
Question # 47

An instructor is aware that there is a certain block of instruction that usually causes some confusion among learners. Which of the following is the BEST course of action for the instructor to take?

Options:

A.  

Research additional resources

B.  

Prepare to teach as designed

C.  

Cut the material from the course

D.  

Ask for another instructor to be assigned

Discussion 0
Question # 48

A trainer has been teaching a course for a company for some time. Several classes have had students who appear to have needs that are different than the rest of the class. Answering their special questions adds to the course time. As the trainer checks the records, it becomes clear that those students are all from one department. The trainer talks to that department’s manager. Which of the following would be BEST?

Options:

A.  

Create a modified version of the course to be open only to students from that department.

B.  

Explain to the department managers why their students have to learn the materials the corporate way.

C.  

When students from that department are attending, give them a special handout during introductions.

D.  

Continue as always to meet corporate needs, and defer questions to the department manager.

Discussion 0
Question # 49

An instructor is teaching a class that is filled with a variety of acronyms and technical jargon. Which of the following would help reinforce the definitions of the terms while using the least amount of classroom time?

Options:

A.  

Create written vocabulary quizzes for each module of the course.

B.  

Provide and use a reference page or glossary of terms.

C.  

Ask the learners to review the terms in the materials during breaks.

D.  

Have the learners quiz each other over the terms in the first part of class.

Discussion 0
Question # 50

An instructor has asked the learners to perform a task. If they successfully complete the task they have demonstrated:

Options:

A.  

Authentic assessment

B.  

Learning

C.  

Skill transfer

D.  

Active listening

Discussion 0
Question # 51

Which of the following is the MOST useful feedback for the curriculum in course evaluations? (Select TWO).

Options:

A.  

Was it easy for the instructor to stay on topic?

B.  

Did the flow of the course follow the objectives?

C.  

Is the Instructor qualified to teach the material?

D.  

What material would you add to the course?

E.  

Where you satisfied with the course extra course material for independent study?

Discussion 0
Question # 52

While teaching in a virtual classroom, the trainer uses which of the following to mitigate disruptions?

Options:

A.  

Keep all interactions public within the virtual classroom.

B.  

Create a discussion forum for the trainer to use with the learners.

C.  

Use private chat rooms with trainer monitoring.

D.  

Force particular disagreements to be directed to the entire group.

Discussion 0
Question # 53

Which of the following should an instructor be sure to include in the introduction of a beginner's class?

Options:

A.  

The instructor evaluation form

B.  

The course evaluation form

C.  

The employment opportunities

D.  

The outline for the first lesson

Discussion 0
Question # 54

While teaching a course the instructor asks a question and a learner answers the question incorrectly. Which of the following is the BEST way to respond? (Select THREE).

Options:

A.  

Inform the learner that they need to research their answer.

B.  

Correct the learner's response in a humorous manner.

C.  

Ask the rest of the class to provide the correct answer.

D.  

Rephrase the question, and wait for the learner to provide the correct answer.

E.  

Acknowledge the learner's response and provide the correct response.

F.  

Ask the learner to cite a reference for the answer.

Discussion 0
Question # 55

Which of the following statements describes a good method to motivate learners to ask questions?

Options:

A.  

Acknowledge and appreciate all questions asked.

B.  

Leave questions for the end of class.

C.  

Redirect questions to the other learners.

D.  

Call out learners individually.

Discussion 0
Question # 56

An instructor is being observed while teaching a virtual class with learners from different parts of the country. During the presentation the instructor uses a few colloquialisms. Which of the following is the BEST action for the observer to take?

Options:

A.  

Let the instructor keep on going because the training has to get done.

B.  

Have the instructor explain the colloquialisms to the learner and go on.

C.  

Have the instructor tell the learners to take a break and correct the instructor.

D.  

Go to a private chat and explain to the instructor what they are doing wrong.

Discussion 0
Question # 57

An instructor has been hired to instruct a pre-packaged course; however, the site manager informs the instructor that the learners have been overly prepared for the course and that the first three chapters of the material should already be known by the learners. Which of the following is the BEST course of action?

Options:

A.  

Skip the first three chapters of the material and spend more time on the remaining material.

B.  

Skip the first three chapters of the material and reduce the length of the course accordingly,

C.  

Quickly cover the first three chapters of the material ensuring the learners actually know it.

D.  

Follow the syllabus and pre-set time table as the course has been designed.

Discussion 0
Question # 58

A contract trainer is delivering a customized course at a client site. In each of the last two sessions, the client has noted that the material contains incorrect information regarding several products. The client now noticesthat the mistakes are still in the material. The trainer has mentioned this problem twice to the development team and is frustrated. The BEST option for the trainer is to:

Options:

A.  

Create supplemental handouts with the correct product information.

B.  

Call the manager of the development department and emphasize the department's incompetence.

C.  

Tell the client to take personal responsibility to ensure the mistakes are corrected.

D.  

Skip delivering that portion of the course until the material is updated.

Discussion 0
Question # 59

A trainer read that frequent evaluations are considered better for evaluating student progress than a single exam at the end of the course. Which of the following would be the BEST example of such evaluations?

Options:

A.  

Student labs led by the instructor during class

B.  

The trainer's mental notes about the students' ability

C.  

The trainer evaluation form filled out by the students

D.  

Short tests developed by the trainer

Discussion 0
Question # 60

A class is working on a lab that requires them to follow lengthy instructions; the instructor recognizes the pace of the class has slowed significantly and wants to ensure that all objectives are covered. Which of the following should the instructor do?

Options:

A.  

Manage the course flow and achieve learning objectives by asking the class to shorten their breaks and possibly return after a dinner break.

B.  

Achieve learning objectives by demonstrating the lab to the class then have them complete the lab together.

C.  

Group all slow learners together and offer extra assistance; have the other learners do additional labs.

D.  

Manage the course flow and achieve learning objectives by making the lab into a contest awarding a prize for the first three to finish.

Discussion 0
Question # 61

An instructor is preparing an application form for a new class which presents intermediate level material on a particular topic. Which of the following information should be included on the form?

Options:

A.  

The students' education level

B.  

The students' gender

C.  

The students' experience

D.  

The students' employer

Discussion 0
Question # 62

An instructor is observing participants during an exercise in a classroom environment. The MOST appropriate feedback to offer is:

Options:

A.  

Outline two specific things the participant did well, and one specific opportunity for improvement.

B.  

Spend most of the time focusing on the participants' weaknesses.

C.  

Focus on all the participants' positive skills in order to build esteem.

D.  

Tell everyone that they did a really good job.

Discussion 0
Question # 63

A learner asks a question and the instructor gives a response. Which of the following should the instructor do NEXT?

Options:

A.  

Use non-verbal communication as verification.

B.  

Ask other learners for verification of the answer.

C.  

Ask the learner. "Did I answer your question?"

D.  

Ask the learner to reference the technical manual for verification.

Discussion 0
Question # 64

Which of the following should a trainer do during a training session if they become interested in a student and want to learn more about their personal relationships?

Options:

A.  

Continue to conduct the training session

B.  

On a break talk to the student in private

C.  

During introductions ask all the students about their personal relationships

D.  

Inquire about the student to ensure they are not in a relationship

Discussion 0
Question # 65

Which of the following BEST describes a situation in which it would be acceptable for an instructor to use appropriate colloquialisms, technical terms and acronyms in a classroom setting?

Options:

A.  

When the instructor has polled the participants and all agree that they should be used

B.  

When the course ware specifies that technical jargon can be used

C.  

If the instructor had received permission from management

D.  

When facilitating a subject related to a profession in which the learners are highly familiar with the terms

Discussion 0
Question # 66

The adult learning methodology with the LOWEST retention rate is:

Options:

A.  

Discussion

B.  

Reading

C.  

Lecture

D.  

Demonstration

Discussion 0
Question # 67

Which of the following are the FIRST ways to open a training session? (Select TWO).

Options:

A.  

Provide instructor introductions.

B.  

Start right into the lesson with no introduction.

C.  

Hand out supplemental course materials.

D.  

Identify the course and state the objectives of the course.

E.  

Explain the logistics of the course.

Discussion 0
Question # 68

An instructor has given the class materials to complete an assignment and instructs them to start. One of the learners finishes the assignment in two minutes, but the instructor says it is incomplete. Which of the following should the instructor have done to clarify the requirements for the assignment?

Options:

A.  

Hand out written instructions so the learners can refer back to them

B.  

Demonstrate the assignment for the learner

C.  

Review the instructions and check for understanding

D.  

Email the instructions before the course starts so the learners can prepare for the assignment

Discussion 0
Question # 69

An instructor is use to instructing experienced individuals. The instructor is delivering a class to a group of entry level learners. Which of the following will the instructor need to adjust for this specific group of learners?

Options:

A.  

Body movements and gestures

B.  

Technical terminology and acronyms

C.  

Proper syntax and use of grammar

D.  

Voice inflection and rate of speech

Discussion 0
Question # 70

An instructor has just covered a particularly difficult topic in class. To ensure that the learners understand the material which kind of questioning would be most helpful?

Options:

A.  

Higher order

B.  

Clarifying

C.  

Hypothetical

D.  

Closed-ended

Discussion 0
Question # 71

An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?

Options:

A.  

Make the class technology requirements available for the learners before the class.

B.  

Buy inexpensive sound cards and headphones and ship them to the learners' locations before the class starts.

C.  

Pre-write the speaking portion of the presentation. Use the chat function in the virtual classroom, copying and pasting in relevant sections as they are demonstrated on-screen.

D.  

Pre-record the speaking portions of the presentation and make them downloadable from the virtual classroom.

Discussion 0
Question # 72

An instructor wants to begin their class in a positive manner. Which of the following would accomplish this?

Options:

A.  

Tell a lengthy story related to the importance of the class

B.  

Begin with a joke to create a relaxed environment

C.  

List every credential and acronym the instructor has for learner confidence

D.  

Let the learners know that the course is very challenging

Discussion 0
Question # 73

At which of the following times should student pre-class surveys be completed? (Select TWO)

Options:

A.  

Prior to a class by the manager of the organization

B.  

After signing-up for the class by the training coordinator

C.  

Once the class starts by the instructor of the course

D.  

Once the class starts by the training coordinator

E.  

Prior to signing-up for class by the training coordinator

Discussion 0
Question # 74

A presentation heavy with procedural details was just completed. The subsequent demonstration exercise is not flowing well. Which of the following will be the MOST productive assistance the instructor can provide?

Options:

A.  

Review the presentation in more detail.

B.  

Hand out copies of the procedure from the slide presentation.

C.  

Ask probing questions to trigger the learner's memory of the procedure.

D.  

Quickly lead the learners in a question and answer session.

Discussion 0
Question # 75

A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?

Options:

A.  

Instruct the client that the course can only be run with the laptop rental fee.

B.  

Bring one laptop and a projector to display presentations and demonstrations.

C.  

Increase the price of the class and say the laptop usage is free.

D.  

Explain the best return on investment (ROI) will be realized by hands-on training.

Discussion 0
Question # 76

Which of the following BEST describes the learner benefits of minimal note taking during an instructor led presentation or lecture?

Options:

A.  

Minimizing note taking provides a new approach that will likely gain the approval of the student group creating a pleasant learning environment.

B.  

The instructor will waste valuable time giving instruction on note taking prior to delivering the presentation.

C.  

Instructor notes given to learners will contain more detail and will ensure that all the learners have the same information to work from.

D.  

The effort required in extensive note taking could be better directed toward the processing of the information being presented.

Discussion 0
Question # 77

While lecturing a group of learners, the instructor moved around the room and paused several times for emphasis. These actions are:

Options:

A.  

Appropriate non-verbal communication techniques that help to keep learners focused.

B.  

Inappropriate techniques to use during lectures.

C.  

Offensive to the learners and should be avoided.

D.  

Inappropriate non-verbal communication techniques that is distracting to the learners.

Discussion 0
Question # 78

With a class of visual learners, which of the following methods is BEST to keep the learners involved? (Select TWO).

Options:

A.  

Have the learners memorize the directions.

B.  

Have test questions or directions read aloud.

C.  

Distribute written directions or write them on the board.

D.  

Use flow charts and diagrams for note taking.

E.  

Teach by lecture and break the learners into study groups.

Discussion 0
Question # 79

An instructor is preparing to teach in a virtual classroom with twenty-five learners. Ten of the learners, all from the same location, report that they cannot login to the virtual classroom. Which of the following is the MOST likely cause?

Options:

A.  

Anti-virus software is blocking the virtual classroom connection.

B.  

The learner’s computers cannot handle the virtual classroom.

C.  

Firewall issues at the instructor's location.

D.  

Firewall issues at the learners' location.

Discussion 0
Question # 80

While teaching a class two learners are constantly having difficulties with the material, and ask the instructor questions after every lecture. They are always the last two to finish any exercises. Many of the learners start noticing how frustrated the instructor is getting with the two learners, and comment on how the instructor's gestures are negative towards the two learners. Which of the following describes the correct non-verbal communication that the instructor should have in this situation?

Options:

A.  

Do not respond to the two learners and continue with the class.

B.  

Smile and call on the two learners very frequently.

C.  

Keep eye contact with the learners and spend time with them after class.

D.  

Speak louder to the two learners when explaining.

Discussion 0
Question # 81

On several end-of-course evaluations, a trainer noticed that participants stated that the pace of the course was too slow. Which of the following actions should the trainer take?

Options:

A.  

Adjust the pace of the training and check periodically with the participants to see if further adjustments need to be made.

B.  

Set expectations for the training at the beginning so the participants will know what pace to expect.

C.  

Continue the training as delivered because the leader’s guide was followed and that is what was most important.

D.  

Test participants at the beginning of the course and exempt anyone who makes a predetermined score.

Discussion 0
Question # 82

Which of the following items are MOST important to include on an evaluation form for an asynchronous course? (Select THREE).

Options:

A.  

The instructor's response time

B.  

The number of breaks permitted

C.  

The Internet connection speed

D.  

The success of meeting course objectives

E.  

The ease of use of the course's interface

F.  

The quality of the testing environment

G.  

The instructor's attendance record

Discussion 0
Question # 83

In the middle of a lecture, a learner abruptly asks where the restrooms are located. Which of the following represents an appropriate response?

Options:

A.  

Inform the learner that interruptions during lecture are not permitted.

B.  

Ask someone else to take the learner to the restroom.

C.  

Briefly tell the learner how to find the nearest restroom.

D.  

Ask the learner if there is a problem.

Discussion 0
Question # 84

A trainer has just covered material where the learners have a reasonable and expected understanding. A learner then asks a question relevant to the material covered. Which of the following is the BEST action for the instructorto take?

Options:

A.  

Query the class as to whether they wish to dwell on this material or move on

B.  

Review the material again

C.  

Encourage the learner to answer their own question

D.  

Respond back quickly and move on to new material

Discussion 0
Question # 85

A trainer has just finished delivering the theory and steps to perform a task. Which of the following would be the BEST way to assess if the learners have grasped the information?

Options:

A.  

Look for eye contact from the learners.

B.  

Ask hypothetical questions to the class.

C.  

Point out students to summarize each step.

D.  

Determine if the learners have questions.

Discussion 0
Question # 86

The lab environment for a class only has six computers for the 12 students to use during lab. The trainer is concerned about the lack of computers but many of the students are advanced and have completed similar labs in a previous class. Which of the following is the BEST course of action the trainer should take?

Options:

A.  

Allow the advanced students to leave during lab to open up computers for the other students.

B.  

Make some of the students skip lunch to perform their labs.

C.  

Send half the class to lab while continuing to lecture the others.

D.  

Partner the students together so that the advanced students can assist the others.

Discussion 0
Question # 87

A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?

Options:

A.  

Sympathize with the student and explain why late assignments cannot be accepted.

B.  

Give the student extended time to complete the missing assignments.

C.  

Refer the student to the school's Student Services department.

D.  

Promise the student extra credit points for each assignment turned in on time.

Discussion 0
Question # 88

Before instructing a class, the instructor receives information on the students’ experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?

Options:

A.  

Mix in the more experienced students with the less experienced students

B.  

Keep the more experienced students together

C.  

Disregard the experience level and arrange students alphabetically

D.  

Make sure the less experienced students are in the back of the classroom

Discussion 0
Question # 89

Which of the following would a trainer use to motivate students as a class?

Options:

A.  

Make evaluations difficult to motivate the students to study harder and do better

B.  

Create an evaluation that is easy early in the class to create confidence in the students

C.  

Only provide an evaluation at the end of training so that students can look forward to the tests

D.  

Create evaluations with only true and false answers to provide students with a better chance to pass

Discussion 0
Question # 90

A trainer has just completed a content rich asynchronous training session for a live, formal class and virtual audience. Which of the following methods would be BEST to support their learning when returning to their offices?

Options:

A.  

Provide the class with the instructor’s contact information

B.  

Designate a time after the session for individuals to print the training manual

C.  

Have the group exchange contact information and emails

D.  

Provide support documentation via the web

Discussion 0
Question # 91

Which of the following is the BEST indicator of a student learning the content in the short term?

Options:

A.  

A trainer evaluation with glowing comments about the trainer

B.  

The learner scoring high on a 10-question quiz on the last day

C.  

The learner correctly answering almost all questions on periodic quizzes

D.  

The trainer’s evaluation based on the learner’s attitude

Discussion 0
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