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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

Last Update 3 days ago
Total Questions : 641

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Question # 136

During what stage of team development do team members express suspicion and anxiety about their mission and purpose?

Options:

A.  

Forming

B.  

Storming

C.  

Norming

D.  

Performing

Discussion 0
Question # 137

Which of the following describes a Liken-type response format?

Options:

A.  

Multiple-choice responses

B.  

True-false choices

C.  

A scale of 1 to 5

D.  

A checklist

Discussion 0
Question # 138

Rank in order. from first to last, the following steps to creating a new service organization.

1. Implement new tactics at the front line

2. Clarify the service strategy

3. Evaluate the present level of service quality

4. Educate the organization

Options:

A.  

2, 1, 3, 4

B.  

2, 4, 1, 3

C.  

3, 2, 4, 1

Discussion 0
Question # 139

A team will often fail under which of the following circumstances?

Options:

A.  

Team member roles are clearly defined.

B.  

Team members follow established procedures for making decisions.

C.  

The team leader is the most active participant.

D.  

The team uses the scientific approach to solve problems.

Discussion 0
Question # 140

In response to component failures encountered during acceptance testing, test technicians are now being trained to do the following:

    Conduct troubleshooting with production workers

    Perform failure analysis with assistance and support from quality engineering

    Communicate findings to the affected departments

    Develop and coordinate corrective action plans with the affected department supervisors

This process is an example of job:

Options:

A.  

Stratification

B.  

Enrichment

C.  

Rotation

D.  

Description

Discussion 0
Question # 141

The president of a company has asked the quality manager to take responsibility for implementing a new quality training program, and the quality manager creates a multifunctional team that develops a plan to train employees in total quality management (TQM) principles. In the rollout of the TQM training for this company, which of the following groups should be last to be trained?

Options:

A.  

Manufacturing operators

B.  

Top management

C.  

Middle management

D.  

Proposed team leaders

Discussion 0
Question # 142

The manager for a quality improvement project at an organization receives the project charter during the initiation phase of a project. Which of the following information should the manager expect to find in this document?

Options:

A.  

The initial project requirements, constraints, and assumptions

B.  

The work breakdown structure (WBS) for the project

C.  

The communications plan for this project

D.  

The detailed risk assessment and the corresponding contingency plans for each risk

Discussion 0
Question # 143

Once the quality plan is developed, who 1s responsible for achieving corporate quality goals?

Options:

A.  

he quality council

B.  

The quality department

C.  

Department managers

D.  

All employees

Discussion 0
Question # 144

Which of the following elements describes the combination of the severity and probability of occurrence of harm?

Options:

A.  

Failure mode

B.  

Hazard

C.  

Risk

D.  

Detection

Discussion 0
Question # 145

Rank in older, from firs! to last, the following steps to crediting a new service organization.

1. Implement new tactics at the front line

2. Clarify the service strategy

3. Evaluate the present level of service quality

4. Educate the organisation

Options:

A.  

2, 1, 3, 4

B.  

2, 4, 1, 3

C.  

3, 2, 4, 1

D.  

3, 4, 1, 2

Discussion 0
Question # 146

A quality manager has been hired for a new facility that is not yet operational. In preparing the quality function for the facility, which of the following steps should the manager take last?

Options:

A.  

Determine the number of quality staff required for the facility

B.  

Develop and classify a list of quality characteristics that need to be measured in the facility

C.  

Develop a quality mission statement for the facility

D.  

Help senior management create a vision statement for the facility

Discussion 0
Question # 147

When a quality manager develops a long-term strategy for quality within an organization, winch of the following is the first step?

Options:

A.  

Establishing benchmarks

B.  

Developing the quality mission statement

C.  

Interviewing line personnel

D.  

Assigning staff to assist in the effort

Discussion 0
Question # 148

Which of the following approaches indicates that a company has aligned its human resources with its strategic goals?

Options:

A.  

Paying employees appropriately for the work they do

B.  

Involving employees through the use of suggestion boxes and awards

C.  

Providing on-the-job training and individualized job performance feedback

D.  

Developing business objectives that include measures of customer and employee satisfaction

Discussion 0
Question # 149

Which of the following factors is most likely to affect a project ' s cost?

Options:

A.  

Increased scope of work

B.  

Unreliable tune estimates

C.  

Supply delays

D.  

Change of due dates

Discussion 0
Question # 150

Which of the following actions is an example of behavior by quality professionals that upholds the ASQ Code of Ethics?

Options:

A.  

Giving credit to all present and former employees when disclosing information about technical processes without their consent

B.  

Taking credit for the work only when no monetary reward is offered

C.  

Declining work roles that are outside their area of competence

D.  

Accepting compensation from two different parties for the same service without their consent

Discussion 0
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