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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

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Total Questions : 641

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Question # 76

During strategic planning, a team develops the following draft worksheet

Question # 76

The team is going to use this worksheet to

Options:

A.  

establish trend analysis baselines

B.  

conduct a stakeholder analysis

C.  

prioritize actions for process improvements

D.  

evaluate resource needs

Discussion 0
Question # 77

In a quality-focused organization, which of the following tasks should be completed by line managers?

Options:

A.  

Formulating quality policy

B.  

Establishing quality goals

C.  

Establishing the recognition policy

D.  

Solving specific problems

Discussion 0
Question # 78

Which of the following tools is used to determine whether special cause variation exists in a process?

Options:

A.  

Fishbone diagram

B.  

Cause and effect diagram

C.  

Control chart

D.  

Pareto chart

Discussion 0
Question # 79

Supply chain management should focus on

Options:

A.  

driving costs back through the supply chain

B.  

Improving individual elements of the supply chain

C.  

optimizing the processes of the supply chain

D.  

reducing costs 10 the consumer

Discussion 0
Question # 80

A company ' s quality training manager tells the quality director that the performance of one of the instructors has been steadily declining. The manager presents course critiques as support, along with written feedback from two sessions in which the training manager suggested corrective action for the instructor. If the training manager asks the quality director to take action, the director ' s most appropriate action would be to

Options:

A.  

Follow the disciplinary procedures listed in the company ' s personnel manual

B.  

Observe the instructor during the next training session

C.  

Discuss options with the training manager and develop a course of action

D.  

Reassign the instructor

Discussion 0
Question # 81

Which of the following metrics is included in a balanced scorecard?

Options:

A.  

Finance, customers, internal processes, learning

B.  

Balance sheet, income statement, customer satisfaction, employee satisfaction

C.  

Human resources, accounting, operations, marketing

D.  

Strategies, tactics, functions, finances

Discussion 0
Question # 82

A project improvement team has identified several key issues but disagrees over the importance of certain issues. If project resources are limited and the key issues are similar. which of the following tools wall help resolve the disagreement?

Options:

A.  

A prioritization matrix

B.  

An affinity diagram

C.  

An interrelationship digraph

D.  

A cause and effect diagram

Discussion 0
Question # 83

Quality training is likely to be most effective when which of the following conditions exist?

Options:

A.  

Pre-tests and post-tests are used to measure training success.

B.  

Class size is limited to eight or less.

C.  

Managers support and reinforce the training.

D.  

Training is mandated by customer requirements.

Discussion 0
Question # 84

A customer is developing a supplier evaluation program and uses five different companies to supply raw materials and component parts. Which of the following methods should the quality manager use to establish baseline data on these suppliers?

Options:

A.  

Analyze the appraisal costs for each supplier

B.  

Analyze the prevention costs for each supplier

C.  

Calculate the cost of nonconformances on incoming shipments

D.  

Calculate the percentage of on-time delivery

Discussion 0
Question # 85

Which of the following statements best describes a project manager ' s primary responsibility?

Options:

A.  

Providing reports and information about the project on a weekly basis

B.  

Presenting results and being accountable for the success or failure of the project

C.  

Preventing any negative influence of the project from disrupting the rest of the organization

D.  

Preventing any interpersonal problems from occurring during the project

Discussion 0
Question # 86

Which of the following terms refers to a systematic error?

Options:

A.  

Bias

B.  

Validity

C.  

Reliability

D.  

Standard deviation

Discussion 0
Question # 87

The following chart was developed by a team.

Question # 87

This is an example of what type of chart?

Options:

A.  

PERT

B.  

Gantt

C.  

Pareto

D.  

Shewhart

Discussion 0
Question # 88

After learning that control charts were not being used in production, the manager of a newly created quality department provided SPC training to everyone in the plant. The manager received many favorable comments about the training in the weeks immediately after the training classes, and a number of departments began creating and using control charts. However, six months later, only the finishing area was using the charts.

If the manager were to survey the plant personnel at this point, which of the following measures of training effectiveness would be likely to receive a positive rating?

Options:

A.  

Reinforcement

B.  

Learning

C.  

Behavior

D.  

Results

Discussion 0
Question # 89

Which of the following best describes internal customer focus?

Options:

A.  

Performing a job with the goal of meeting the expectations of the next person in the process

B.  

Paying close attention to what an auditee says about customers during an internal audit

C.  

Identifying all of the internal operations in an organization that directly affect the end user

D.  

Focusing on the expectations that supervisors and managers have about customers

Discussion 0
Question # 90

It is the team sponsor ' s responsibility to

Options:

A.  

Review and support the efforts of the team

B.  

set agendas and manage team meetings

C.  

coach members in tools and processes

D.  

help team members prepare presentation for management

Discussion 0
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