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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

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Total Questions : 641

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Question # 1

Which of the following steps must be taken to create a successful on-the-job training program?

Options:

A.  

Selling performance objectives

B.  

Developing lesson plans

C.  

Identifying appropriate training facilities

D.  

Pre-testing the participants

Discussion 0
Question # 2

Senior management is considering the impact that proposed quality improvement projects will have on its various stakeholders. Which of the following actions should management take first?

Options:

A.  

Evaluate employee needs before meeting the needs of other stakeholder groups

B.  

Give greater weight to corporate shareholder needs than to customer needs

C.  

Identify how each stakeholder group ' s needs will be met by the improvements

D.  

Meet supplier needs before meeting the needs of other stakeholder groups

Discussion 0
Question # 3

The Taguchi loss function is most affected by a product ' s deviation from:

Options:

A.  

Target value

B.  

Upper specification limit

C.  

Lower specification limit

D.  

Standard cost

Discussion 0
Question # 4

The Taylor Company makes products in £ to S ne 1 and its base is moving toward full

computer-assisted design (CAD) systems. Taylor 1s planning to implement a policy requiring product acceptance to be made from CAD drawings resident on the computer system. However, the Ward Company, an important customer of Taylor. has a written policy requiring suppliers to use paper drawings for product acceptance. Which of the following actions should Taylor take to be cost-effective and sensitive to Ward ' s requirement?

Options:

A.  

Delay implementing the CAD acceptance system until Ward changes its requirement

B.  

Implement the CAD acceptance system and discuss with marketing how to change Ward ' s position.

C.  

Implement the CAD acceptance system and make exception for individual customer as needed

D.  

Implement a dual-design media acceptance system

Discussion 0
Question # 5

A company purchases electronic components and then assembles them to produce customer-specified code reader. Recently, the company has been tracking complaints about the product and found that the majority of complaints are in three key areas: faulty interface connectors, incomplete or failed code recognition from scans, and insufficient power in battery-operated mode. Since the components that contribute to these problems all come from different suppliers, the quality manager has proposed developing a supplier certification program to replace the current low-bid purchase contract system now being used. The quality council asks the manager to provide additional information about this program. As part of supplier certification, the company should perform which of the following actions?

Options:

A.  

Eliminate inspection and internal auditing

B.  

Move production in-house to prevent costs

C.  

Evaluate suppliers against defined criteria

D.  

implement a corrective action system to improve supplier performance

Discussion 0
Question # 6

Which of the following is an example of an operating expense?

Options:

A.  

Inventory

B.  

Raw materials

C.  

Purchased pans

D.  

Labor

Discussion 0
Question # 7

Which of the following factors is characteristic of companies that excel in customer satisfaction?

Options:

A.  

They replace defective products promptly and without question

B.  

They manage their customers authoritatively.

C.  

They reward high-performing frontline employees with cash bonuses.

D.  

They develop service standards from customer expectations.

Discussion 0
Question # 8

The purpose of product qualification is to

Options:

A.  

verify that all product design requirements have been met

B.  

formulate specifications for manufacturing and develop related documentation

C.  

ensure that a product is released only after all documentation is in place

D.  

verify through a pilot production run that scale-up is feasible

Discussion 0
Question # 9

Which of the following is classified as an appraisal cost?

Options:

A.  

Scrap

B.  

Product audits

C.  

Warranty refunds

D.  

Cost of sales

Discussion 0
Question # 10

When Cp and Cpk valuers of a process are equal, the process average will be

Options:

A.  

equal to target

B.  

equal to the midpoint of the specification

C.  

not equal to target

D.  

not equal to the midpoint of the specification

Discussion 0
Question # 11

Which of the following statements best describes a main principle in the theory of constraints?

Options:

A.  

Analytical thinking should be used in managing change and solving problems.

B.  

Strengthening a part of the process will result in an improvement in the process as a whole.

C.  

When each part of a system is performing as well as it can, the entire system is performing optimally.

D.  

Each system has a " weakest link " that limits the success of the entire system.

Discussion 0
Question # 12

Organizational policy development should be designed to support:

Options:

A.  

Customer requirements

B.  

The interests of shareholders

C.  

The corporate vision

D.  

Compliance with regulatory and legal requirements

Discussion 0
Question # 13

Which of the following tools should a trainer use to identify the existing levels of employee knowledge?

Options:

A.  

Balanced scorecard

B.  

Needs analysis

C.  

Training records audit

D.  

Industry survey

Discussion 0
Question # 14

The degree to which evidence supports an inference is the definition of

Options:

A.  

validity

B.  

reliability

C.  

regression

D.  

correlation

Discussion 0
Question # 15

In order to manage the needs of multiple customers, the management group should first:

Options:

A.  

Develop custom-tailored, independent systems to meet the needs of each customer

B.  

Develop and perform a needs assessment for each customer

C.  

Develop standardized processes that will treat all customers the same

D.  

Develop cost-effective processes that meet the needs of the majority of customers

Discussion 0
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