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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

Last Update 3 days ago
Total Questions : 641

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Question # 16

Which of the following terms is defined as the measure of an instrument ' s ability to repeat its results?

Options:

A.  

Bias

B.  

Accuracy

C.  

Standard deviation

D.  

Precision

Discussion 0
Question # 17

Which of the following behaviors best exemplifies proper etiquette for e-communication in a professional setting?

Options:

A.  

Keeping emails concise and using appropriate subject lines

B.  

Using informal language to maintain a relaxed tone

C.  

Sending multiple follow-ups within a short time if no response is received

D.  

Including all team members in every email thread for transparency

Discussion 0
Question # 18

Which of the following content areas should be stressed during quality facilitator training?

Options:

A.  

Design theory

B.  

Performance management data

C.  

Report writing

D.  

Continuous improvement tools

Discussion 0
Question # 19

Which of the following approaches should be used to ensure that a training program will help solve a particular problem?

Options:

A.  

Use certified trainers

B.  

Avoid lectures as a teaching method

C.  

Conduct a needs analysis

D.  

Standardize the training materials

Discussion 0
Question # 20

It is the team sponsor ' s responsibility to:

Options:

A.  

Review and support the efforts of the team

B.  

Set agendas and manage team meetings

C.  

Coach members in tools and processes

D.  

Help team members prepare presentations for management

Discussion 0
Question # 21

Which of the following actions would be a violation of the ASQ Code of Ethics?

Options:

A.  

Giving credit to all present or previous employers when disclosing information about quality processes

B.  

Accepting a monetary reward as a member of a successful process improvement team

C.  

Indicating any potential consequences of ignoring a quality professional ' s judgment

D.  

Accepting compensation from two different parties for the same service, without their consent

Discussion 0
Question # 22

Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to make an improvement?

Options:

A.  

It is the best way to pursue any kind of improvement.

B.  

The " doing” step is more important than the " checking " process in the sequence.

C.  

The " checking " process usually produces corrective actions.

D.  

The process must continue until the desired results are achieved.

Discussion 0
Question # 23

An organization should use which of the following resources as guidance on quality-related issues?

Options:

A.  

Quality policies

B.  

Process capability studies

C.  

Hoshin planning

D.  

Quality assurance requirements

Discussion 0
Question # 24

McGregor ' s Theory X-Theory Y model is based on the concept of

Options:

A.  

hierarchy of needs

B.  

motivation factors

C.  

controlling workers and defects

D.  

acquired need

Discussion 0
Question # 25

Who is responsible for conducting audits for ISO 9001 registration?

Options:

A.  

ISO staff members

B.  

ISO-certified suppliers

C.  

Third-party auditors

D.  

Internal auditors

Discussion 0
Question # 26

Which of the following tools can be used to identify process variation?

Options:

A.  

Control charts

B.  

Failure mode and effects analysis (FMEA)

C.  

Scatter diagrams

D.  

Interrelationship digraphs

Discussion 0
Question # 27

A company has entered into a partnership with a key supplier. All other sources for this key component have been eliminated. An auditor reports that the qualifying audit done by the previous auditor contained a significant omission. In this situation, the quality manager should do which of the following first?

Options:

A.  

Inform the supplier of the problem

B.  

Inform the chief executive officer of the omission

C.  

Issue a stop-work order to prevent further impact to the organization

D.  

Assess the impact of the auditor ' s omission

Discussion 0
Question # 28

What type of organizational structure supports operational, project-based decision-making while retaining independent functional management?

Options:

A.  

Hierarchical

B.  

Functional

C.  

Inverted pyramid

D.  

Matrix

Discussion 0
Question # 29

The following are elements of a quality department ' s annual budget:

    Training

    Salaries

    Depreciation

    Inspection equipment (nonperishable)

    Office supplies

    Rent

    Printing and forms

    Production scrap

Which of the following elements is a non-cash-flow budget item?

Options:

A.  

Depreciation

B.  

Production scrap

C.  

Rent

D.  

Inspection equipment

Discussion 0
Question # 30

A team with representatives from internal customers and internal suppliers has been established to identify and implement improvements in incoming and outgoing processes from the production department. Who is responsible for developing the measurement needed to monitor this change?

Options:

A.  

The quality engineer

B.  

The customers on the team

C.  

The suppliers on the team

D.  

The project team as a whole

Discussion 0
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