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CMQ-OE Certified Manager of Quality/Organizational Excellence Exam is now Stable and With Pass Result | Test Your Knowledge for Free

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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

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Total Questions : 641

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Question # 106

Because of increasing internal costs, upper management has decided to outsource some components. To ensure that component production by suppliers will meet the company ' s specifications, the quality manager should do which of the following first?

Options:

A.  

Conduct source inspections of the components

B.  

Coordinate with the purchasing department to track total cost of parts

C.  

Survey the suppliers ' quality systems

D.  

Institute a dock-to-stock program

Discussion 0
Question # 107

Upper management will be most responsive to which of the following cost comparisons?

Options:

A.  

Quality costs as a percent of overhead costs

B.  

Quality costs as a percent of net sales

C.  

Operational costs as a percent of production costs

D.  

Inspection costs as a percent of production costs

Discussion 0
Question # 108

Which of the following elements of an organisation ' s strategic planning process includes developing detailed action plans, defining: resource requirements, establishing performance measures, and aligning work units?

Options:

A.  

Strategic objectives

B.  

Strategy deployment

C.  

Strategic plan linkage

D.  

Guiding principles

Discussion 0
Question # 109

What is the first step a process owner must take in order to create a written process?

Options:

A.  

Define the current process

B.  

Provide quality training to all process workers

C.  

Identify the problems in the current process

D.  

Allocate resources for a cross-functional improvement team

Discussion 0
Question # 110

When a team uses control charts, special causes of variability in a process can best be described as

Options:

A.  

detectable

B.  

predictable

C.  

cyclical

D.  

constant

Discussion 0
Question # 111

Which of the following training topics is important for a company ' s staff members but not for senior management?

Options:

A.  

Company-wide quality policies

B.  

Statistical process control

C.  

The role of senior management in quality

D.  

Six sigma concepts

Discussion 0
Question # 112

A company ' s new strategic plan targets development of a new service. The quality manager assembles a team from sales and marketing, engineering. Held customer support, finance, and human resources, with the objective of developing a series of matrices that will translate customer requirements into appropriate technical requirements or specifications. The process the quality manager is using to facilitate this outcome is best known as

Options:

A.  

hoshin planning

B.  

design of experiments

C.  

quality function deployment

D.  

business process reengineering

Discussion 0
Question # 113

McGregor ' s theory of X-style management is the perception that people need to

Options:

A.  

seek responsibility

B.  

be pushed to work

C.  

have social needs met

D.  

have imagination and creativity

Discussion 0
Question # 114

A corporate leader who allows division managers to control the decision-making process in their area is using what type of leadership?

Options:

A.  

Consensus

B.  

Contingency

C.  

Consultative

D.  

Nondirective

Discussion 0
Question # 115

A senior executive invites employees to become members of a team that will help make decisions about which actions to lake before implementing the action selected by the executive. What kind of leadership style is executive using?

Options:

A.  

Nondirective

B.  

Consultative

C.  

Results-based

D.  

Open-door

Discussion 0
Question # 116

Which of the following training evaluation methods is easiest to perform but has the most limited value?

Options:

A.  

Behavior

B.  

Learning

C.  

Reaction

D.  

Results

Discussion 0
Question # 117

Which of the following is best defined as the outline of a quality system structure that also serves as a permanent reference in the implementation and maintenance of that system?

Options:

A.  

The quality manual

B.  

The quality plan

C.  

Quality procedures

D.  

Quality records

Discussion 0
Question # 118

Which of the following factors is most critical when deciding between manual data collection and automated data collection for monitoring a production line in an organization?

Options:

A.  

The availability of customer feedback on product performance

B.  

The familiarity of staff with data interpretation techniques

C.  

The level of accuracy required for the metrics being gathered

D.  

The flexibility of production schedules

Discussion 0
Question # 119

In response to changing market conditions, a company has revised its corporate goals. Which of the following tools would be appropriate for the sales and marketing team to use to align its strategy to those new goals?

Options:

A.  

Tree diagram

B.  

Flowchart

C.  

Pareto diagram

D.  

Kaizen

Discussion 0
Question # 120

If a company hires a training manager to convert its current train-as-needed model to a more proactive approach to training, which of the following steps should the manager take first?

Options:

A.  

Survey the employees to determine what training they have already received

B.  

Present a list of training objectives to top management for approval

C.  

Identify training objectives that support elements of the company ' s business plan

D.  

Evaluate the existing training staff in terms of experience and ability

Discussion 0
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