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CMQ-OE Certified Manager of Quality/Organizational Excellence Exam is now Stable and With Pass Result | Test Your Knowledge for Free

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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

Last Update 4 days ago
Total Questions : 641

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Question # 166

To monitor performance, an organization should develop measurements and indicators that

Options:

A.  

provide the basis for making decisions

B.  

provide a return on quality

C.  

use a standardised costing system

D.  

use an activity-based costing system

Discussion 0
Question # 167

Which of the following tools is used to clarify roles and track accountability between activities and related stakeholders?

Options:

A.  

Prioritization matrix

B.  

Deployment flow chart

C.  

Affinity diagram

D.  

Gant chart

Discussion 0
Question # 168

Which of the following actions best aligns an organization ' s strategic objectives if environmental sustainability is the priority of key external stakeholders?

Options:

A.  

Implementing green manufacturing practices across its facilities

B.  

Expanding into global markets to improve competitive advantage

C.  

Increasing its advertising budget to enhance brand visibility

D.  

Strengthening supplier relationships to ensure timely delivery

Discussion 0
Question # 169

An organization has recently revised its mission and vision to include a strong statement about its commitment to quality excellence. When the organization implements its quality training program, which of the following groups should be trained first?

Options:

A.  

Upper management

B.  

Middle management

C.  

Line workers

D.  

Quality staff members

Discussion 0
Question # 170

A team has one member who often points out the downside of new ideas. Several other team members see these kinds of comments as obstructive to the team ' s effort to promote change. The facilitator can help the team see the positive side of these comments by taking which of the following actions?

Options:

A.  

Restating the individual’s comments

B.  

Framing the content of the individual’s comment differently

C.  

Directing the group to respond positively to the individual’s comments

D.  

Reviewing the team charter

Discussion 0
Question # 171

In the Kano model, which of the following best defines an exciter attribute?

Options:

A.  

These attributes can be rated as " important " but they are expected.

B.  

These are articulated needs, what customers will say they need.

C.  

These are unexpected but if offered, uener.ne " delight " and surprise the customer

D.  

Satisfaction increases linearly as these attributes arc more fully delivered

Discussion 0
Question # 172

Which of the following training methods should be used when the trainees will apply what they learn on the job?

Options:

A.  

Demonstration by certified trainers

B.  

Role-playing

C.  

Hands-on training

D.  

Self-paced workbooks

Discussion 0
Question # 173

A company has been a successful supplier to the domestic auto industry, and the sales manager wants to further expand sales to new transplant companies entering the country. The business model of these new companies is different from those of the domestic companies. The quality manager estimates that the company ' s resources will be used beyond their capacity in an attempt to support the sales manager’s requirements.

In this situation, the quality manager should take which of the following actions?

Options:

A.  

Request additional quality staff to handle the anticipated problems that come from such sudden growth

B.  

Notify marketing of the need to begin offering culturally sensitive promotional items

C.  

Advise senior management that the quality budget will have to be expanded to meet the new demands

D.  

Develop a strategy to coordinate emerging resource requirements throughout the organization

Discussion 0
Question # 174

Which of the following factors is most likely to increase the bargaining power of buyers in a market?

Options:

A.  

High switching costs for consumers

B.  

Limited availability of substitutes

C.  

A large number of competing suppliers

D.  

Exclusive supplier contracts in the market

Discussion 0
Question # 175

The study of human behavior within a moral context can be described as

Options:

A.  

morality

B.  

ethics

C.  

trust

D.  

legality

Discussion 0
Question # 176

An organization that liar, similar norms and values across product, unit, or functional boundaries is best described as having which of the following types of culture?

Options:

A.  

Strategic

B.  

Strong

C.  

Adaptive

D.  

Integrated

Discussion 0
Question # 177

Which of the following is an example of one-on instruction?

Options:

A.  

Self-directed

B.  

Classroom

C.  

on-the-job

D.  

Facilitation

Discussion 0
Question # 178

When a project team is monitoring the schedule variance of a project, which of the following is the most important question to ask first?

Options:

A.  

" How much variation in the schedule did we expect initially? "

B.  

Does the variance have any impact on the end date of the project? ' '

C.  

" Do we need to reduce the scope of the project to counteract the variance? "

D.  

" Will the customer allow reasonable delays in the project?”

Discussion 0
Question # 179

The best way to identify all of the customers of a product is to

Options:

A.  

Ask sales who uses the product

B.  

Ask marketing who buys the product

C.  

Conduct double blind surveys throughout the market

D.  

Develop a flow diagram which follows the product to see who it affects

Discussion 0
Question # 180

The security section at a manufacturing plant asked for support in forming in-home medical and fire response teams.

Management agreed and teams were formed with representatives from all departments. The type of team being used in this situation is an example of a

Options:

A.  

cross-functional team

B.  

self-managed workgroup

C.  

project management team

D.  

process improvement team

Discussion 0
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