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CMQ-OE Certified Manager of Quality/Organizational Excellence Exam is now Stable and With Pass Result | Test Your Knowledge for Free

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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

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Total Questions : 641

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Question # 181

A team has been formed with the goal of reducing the number of chemical suppliers. The team has found that the company purchases 27 different chemicals from 42 different suppliers. The best tool to use first to analyze these data would be a

Options:

A.  

scatter diagram

B.  

Pareto chart

C.  

histogram

D.  

control chart

Discussion 0
Question # 182

A service provider decides to expand its operations and determines that the company will need three quality engineers to assist with the expansion. Making the decision to hire these engineers as a means of supporting the company ' s growth is an example of:

Options:

A.  

A SWOT analysis

B.  

A strategic plan

C.  

An organizational goal

D.  

An action plan

Discussion 0
Question # 183

A company has been a successful supplier to the domestic auto industry, and the sales manager wants to further expand sales to new, transplant companies entering the country. The business model of these new companies is different than those of the domestic companies. The quality manager estimates that the company ' s resources will be used beyond their capacity in an attempt to support the sales manager’s requirements. In this situation, the quality manager should take which of the following actions?

Options:

A.  

Request additional quality staff to handle the anticipated problems that come from such sudden growth

B.  

Notify marketing of the need to begin offering culturally sensitive promotional items

C.  

Advise senior management that the quality budget will have to be expanded to meet the new demands

D.  

Develop a strategy to coordinate emerging resource requirements throughout the organization

Discussion 0
Question # 184

A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?

Options:

A.  

Review the specification limits with engineering

B.  

Perform 100% inspection on incoming parts from this supplier

C.  

Require the supplier to provide a certificate of conformance for each lot

D.  

Reject all lots until the supplier corrects the problem

Discussion 0
Question # 185

Which of the following elements of an organization ' s strategic planning process includes developing detailed action plans, defining resource requirements, establishing performance measures, and aligning work units?

Options:

A.  

Strategic objectives

B.  

Strategy deployment

C.  

Strategic plan linkage

D.  

Guiding principles

Discussion 0
Question # 186

A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a conforming product, the customer should take which of the following actions?

Options:

A.  

Obtain a liability waiver from the supplier

B.  

Ensure that the supplier uses a coding system for identifying and tracing all of its products

C.  

Establish a system to verify that the supplier can meet the specified control criteria

D.  

Implement an environmental safety system in the receiving area

Discussion 0
Question # 187

The key objective of analyzing a company ' s strengths, weaknesses, opportunities, and threats (SWOT) is to:

Options:

A.  

Provide a vision for developing cross-industry marketing efforts

B.  

Identify production processes that need to be improved to remain competitive in the marketplace

C.  

Assess the company ' s needs in the design of a comprehensive human resources training plan

D.  

Develop data-driven knowledge that will guide the company ' s future success

Discussion 0
Question # 188

A company is establishing customer contact requirements to provide measurable performance levels for all front-line employees who interact directly with customers. To make these requirements effective, the company must also take which of the following actions?

Options:

A.  

Assign each senior manager a customer representative to work with as a teammate

B.  

Ask customers to define the type and level of service they expect

C.  

Create a cross-functional team to analyze the relationship between internal and external customers

D.  

Evaluate the customer satisfaction levels of major competitors

Discussion 0
Question # 189

The new project manager for a company ' s ISO 9000 recertification effort is not getting cooperation from a majority of department heads. This situation is most commonly caused by:

Options:

A.  

A lack of publicity about the project

B.  

A lack of ISO 9000 training for department heads

C.  

A lack of support from top management

D.  

Too great a workload in the individual departments

Discussion 0
Question # 190

Which of the following activities describes the team leader ' s role in a team-based organisation?

Options:

A.  

Negotiate additional organizational resources

B.  

Reinforcing behavioral changes by rewarding active team members

C.  

Ensuring that the team ' s decisions and plans are communicated outside the team

D.  

Providing training to team members

Discussion 0
Question # 191

A company should treat customer complaints as critical information for which of the following reasons?

Options:

A.  

The customer is always right

B.  

Only 4% of unhappy customers complain to the company

C.  

Complaints can help a company improve its processes

D.  

Complaining customers represent a company ' s vital few

Discussion 0
Question # 192

When team members begin to identify potential conflicts and work together to avoid them, the team is at what stage of development?

Options:

A.  

Forming

B.  

Storming

C.  

Norming

D.  

Performing

Discussion 0
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