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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

Last Update 3 days ago
Total Questions : 641

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Question # 46

An effective way for a customer to prepare to negotiate with a current supplier is by

Options:

A.  

identifying critical performance issues

B.  

implementing statistical process control

C.  

reviewing warranty claims

D.  

writing a sample contract

Discussion 0
Question # 47

In order for policies and values to reflect a company ' s vision, the strategic planning process must begin with

Options:

A.  

factors that address stakeholder needs

B.  

goals that ore achievable within 2-3 years

C.  

key performance metrics

D.  

strategies for meeting product-lo-market delivery challenges

Discussion 0
Question # 48

The chart below shows planned costs and actual expenditures. Between times 4 and B the chart indicates which type of cost?

Options:

A.  

Overrun

B.  

Out of control

C.  

Benefit

D.  

Control

Discussion 0
Question # 49

A focus group can best be used as a means to:

Options:

A.  

Implement unusual product designs

B.  

Delineate supplier qualifications

C.  

Determine process capabilities

D.  

Discover unstated customer desires

Discussion 0
Question # 50

A company that distributes merchandise to major retail stores is conducting a customer satisfaction survey. The major problem with limiting those interviews to individuals in the company ' s sales contact list 1s that the list may

Not include potential new customer

Options:

A.  

include only purchasing agents and buyers

B.  

include customers that have stopped purchasing from the company

C.  

contain out-of-date information

Discussion 0
Question # 51

Which of the following elements is critical to teams being successful?

Options:

A.  

They start with corporate objectives.

B.  

They agree on their mission or purpose.

C.  

They establish weekly targets and plans.

D.  

They establish long-range goals.

Discussion 0
Question # 52

Which of the following actions will help to ensure that a customer will want to return after a bad experience?

Options:

A.  

Issuing a written apology from top management

B.  

Providing a speedy resolution by front-line associates at the time of complaint

C.  

Offering a price reduction within 30 days after receiving a complaint

D.  

Asking the customer to complete a complaint form as part of the quality improvement process

Discussion 0
Question # 53

What is the primary benefit of a team developing a vision statement for a new project?

Options:

A.  

It ensures all team members are aware of their individual responsibilities.

B.  

It fosters consensus on shared goals and objectives.

C.  

It provides a mechanism for evaluating team performance.

D.  

It outlines resource allocation.

Discussion 0
Question # 54

The primary purpose of establishing a timetable for achieving strategic objectives is to:

Options:

A.  

Allow area leaders to exercise their professional judgment regarding when to implement the strategic plan

B.  

Ensure that the objectives are linked to departmental goals

C.  

Establish authority and accountability for each objective

D.  

Compare actual progress against expected progress

Discussion 0
Question # 55

Which of the following standards is a guidance for environment management?

Options:

A.  

ISO 9001

B.  

ISO 14001

C.  

TS 16949

D.  

MBNQA

Discussion 0
Question # 56

Empowerment is best described as the process of

Options:

A.  

giving managers and supervisors the authority to make rule changes

B.  

allowing individuals to improve their own processes

C.  

creating teams to identify areas of the organization that need improvement

D.  

meeting customer needs by restructuring the way the organization works

Discussion 0
Question # 57

The study of human behavior within a moral context can be described as:

Options:

A.  

Morality

B.  

Ethics

C.  

Trust

D.  

Legality

Discussion 0
Question # 58

Which of the following statements describes self-managed teams?

Options:

A.  

Workgroups that operate in a highly independent manner

B.  

Workgroups that operate with a goal to complete a specific task

C.  

Workgroups from two or more functional areas that support the same product or service line but work independently of each other

D.  

Two or more workgroups that are independent but geographically separated

Discussion 0
Question # 59

Team-building activities should be implemented immediately after the team

Options:

A.  

emerges from the forming stage

B.  

members have been selected

C.  

member conflicts start to surface

D.  

training is completed

Discussion 0
Question # 60

A SWOT analysis should he performed when a company is

Options:

A.  

developing its strategic objectives

B.  

Starting the strategic planning process

C.  

identifying appropriate tactics for implementing the strategic plan

D.  

selling management on a new product line

Discussion 0
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