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CMQ-OE Certified Manager of Quality/Organizational Excellence Exam is now Stable and With Pass Result | Test Your Knowledge for Free

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CMQ-OE Practice Questions

Certified Manager of Quality/Organizational Excellence Exam

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Total Questions : 641

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Question # 31

A new process improvement team has been working together once a week for three weeks on a department-level satisfaction issue. The first two weeks went fairly smoothly, with initial orientation and team training. The members stayed on task as the team progressed toward identifying the steps in the current process. In the third week, as the team began to do a value-added analysis of the steps, the members experienced a high degree of conflict. The leader, who is also the team facilitator, lost control of the group and went to the quality manager for advice. This is the team leader ' s first team assignment.

It would be most important to have a person playing which of the following roles to deal with the team ' s condition in the third week?

Options:

A.  

Spokesperson

B.  

Recorder

C.  

Mediator

D.  

Facilitator

Discussion 0
Question # 32

Which of the following approaches best describes a customer focused organization that involves continual improvement of all aspects of the organization?

Options:

A.  

JIT manufacturing

B.  

Total quality management

C.  

Quality assurance

D.  

Quality function deployment (QFD)

Discussion 0
Question # 33

A Gantt chart is useful for managing which of the following stages of a project?

Options:

A.  

Final reporting

B.  

Implementation

C.  

Budgeting

D.  

Justification

Discussion 0
Question # 34

Which of the following is the first step in the start-up of a capital project?

Options:

A.  

Obtain resource commitments from line organizations

B.  

Obtain authorization from management to proceed

C.  

Establish contracts for services to be purchased

D.  

Train project leaders

Discussion 0
Question # 35

Which of the following characteristics does a virtual team need to succeed?

Options:

A.  

Clear communications

B.  

A nurturing environment

C.  

A performance appraisal system

D.  

Broad autonomy

Discussion 0
Question # 36

An organization has hired a quality consultant to help with its strategic planning process. If the company does not have a defined mission and vision, the consultant ' s first step should be to

Options:

A.  

survey the organization ' s customers to identify their needs

B.  

develop a charter for a cross-functional team to define the company’s mission and vision

C.  

define the mission and vision clearly and have management communicate these definitions to all employees

D.  

work with management to develop missions and vision statements

Discussion 0
Question # 37

On a balance sheet, which of the following elements should be classified as " assets " ?

Options:

A.  

All equipment and the earning value of all employees

B.  

Any resources that have a monetary value

C.  

Only the resources that are used to produce saleable goods

D.  

Only the facilities and the physical equipment contained in those buildings

Discussion 0
Question # 38

Which of the following organizational structures is best characterized by dual lines of authority and cross-functional teams?

Options:

A.  

Flat

B.  

Hierarchical

C.  

Matrix

D.  

Parallel

Discussion 0
Question # 39

According to Juran, the one element that is present in all corporate successes and absent in most failures is?

Options:

A.  

positive market conditions

B.  

a reward and recognition program

C.  

top management involvement

D.  

properly trained quality staff

Discussion 0
Question # 40

Which of the following actions by a customer will support long-term relations with a supplier?

Options:

A.  

Focusing on developing clear purchase orders and contract provisions

B.  

Training purchasing staff to facilitate communications between suppliers and end-users

C.  

Creating opportunities for the supplier ' s quality engineers 10 meet with the purchasing staff

D.  

Scheduling regular meetings with the supplier to discuss plans and problem-solving options

Discussion 0
Question # 41

In project management, a benefit/cost ratio can be used to

Options:

A.  

select team leaders

B.  

select projects

C.  

allocate appropriate resources

D.  

calculate a project ' s true cost

Discussion 0
Question # 42

A spirited disagreement has developed between two department heads at a staff meeting. As facilitator of the meeting, the quality manager should

Options:

A.  

adjourn the meeting early

B.  

acknowledge that a conflict exists and propose a joint problem-solving technique

C.  

ask the conflicting parties to leave the meeting and come to resolution

D.  

ask the conflicting parties to remain silent while the rest of the group discusses the issues

Discussion 0
Question # 43

Performance appraisals and coaching techniques are most effective when they are combined to

Options:

A.  

lead employees to higher levels of performance

B.  

rank the workforce for pay increases or promotions

C.  

Evaluate the performance of individual duals on a team

D.  

discipline at-risk employees

Discussion 0
Question # 44

Which of the following communication skills is most effective during a one-on-one dialogue?

Options:

A.  

Asking for clarification

B.  

Planning a response to the speaker

C.  

Interpreting for the speaker

D.  

Taking notes during the discussion

Discussion 0
Question # 45

A company wants to provider training in quality at the appropriate levels for all employees in the company. Which of the following; people should be invited to help develop the needs analysis for this training?

Options:

A.  

Quality department staff only

B.  

Staff from various departments

C.  

Top management

D.  

Prospective employees

Discussion 0
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