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Certified Implementation Specialist - Service Mapping

Last Update 4 days ago
Total Questions : 60

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Question # 1

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

Options:

A.  

Hardware, Installed Software, Network Gear

B.  

Physical Components, Logical Components, Certificates

C.  

Applications, Licenses, IP Addresses

D.  

Cloud Services, Applications, CI Relationships

E.  

Hardware, Licenses, CI Relationships

Discussion 0
Question # 2

After discovering load balancers in a customer environment, service candidates may appear on the Service Mapping Home page under which one of the following tiles?

Options:

A.  

Map

B.  

Fix

C.  

Approve

D.  

Completed

E.  

Review

Discussion 0
Question # 3

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

Options:

A.  

Problem Management: Number of Incidents per Known Problem

B.  

Incident Management: Mean Time to Resolve

C.  

Event Management: Signal to Noise Ratio

D.  

Change Management: Number of Major Changes

Discussion 0
Question # 4

Which one of the following statements best explains the following URL: https:// /

SaCmdManager.do?ip=198.51.100.66?

Options:

A.  

The user is starting the Command Line Console and is able to send commands to the host 198.51.100.66.

B.  

The user is starting the Command Line Console and explicitly directs Service Mapping to use the MID Server 198.51.100.66 to execute commands.

C.  

This is not a valid URL for Service Mapping.

D.  

The user is starting the Command Line Console and is able to send commands against the ServiceNow instance at 198.51.100.66.

Discussion 0
Question # 5

To begin the configuration of tag-based services, tag values must be defined where?

Options:

A.  

Tag categories

B.  

Tag catalogs

C.  

Tag-based service families

D.  

Tag libraries

Discussion 0
Question # 6

Which of the following are methods used to initiate discovery on a service? (Choose three.)

Options:

A.  

Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.

B.  

Map multiple services by importing entry points from a CSV file.

C.  

Map a single service defined by configuring an entry point.

D.  

Map services suggested by the discovery of MID Servers in an enterprise.

E.  

Map services based on Assets stored in the CMD

B.  

Discussion 0
Question # 7

Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)

Options:

A.  

Determine impacted services from a given event/alert.

B.  

Provide software deployment capabilities to patch problem infrastructure.

C.  

Automatically generate incidents for certain classes of alerts.

D.  

Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.

E.  

Consolidate events from disparate monitoring tools into a consolidated central system.

Discussion 0
Question # 8

Which one of the following describes when the MID Server config.xml file is read and used?

Options:

A.  

Config.xml file updated and saved

B.  

Config.xml file created and saved

C.  

MID Server application stop

D.  

MID Server application start

Discussion 0
Question # 9

In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?

Options:

A.  

Identification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.

B.  

Identification Sections are executed randomly and the data gathered by the successful sections are merged.

C.  

Identification Sections are executed one by one in the order they are listed and the last section that is successful will be used.

D.  

Identification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.

Discussion 0
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