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ADM-261 Dumps - Service Cloud Administration (SU24) Practice Exam Questions

Salesforce ADM-261 - Service Cloud Administration (SU24) Braindumps

Salesforce ADM-261 - Salesforce Consultant Practice Exam

  • Certification Provider:Salesforce
  • Exam Code:ADM-261
  • Exam Name:Service Cloud Administration (SU24) Exam
  • Total Questions:354 Questions and Answers
  • Updated on:Dec 1, 2024
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Salesforce ADM-261 This Week Result

ADM-261 Question and Answers

Question # 1

Universal Containers requires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)

Options:

A.  

Escalation rules

B.  

Case teams

C.  

Workflow rules

D.  

Auto-response rules

Discussion 0
Question # 2

Universal Containers (UC) wants customers to be notified by email when their issue is resolved. The notification should contain a reference link in the form of their case number. The customer should be able to click the link and be redirected to the resolved case in UC's Community. Which three features must be configured to accomplish this? Choose 3 answers

Options:

A.  

Email Alert

B.  

Email Relay

C.  

Email Template

D.  

Assignment Rule

E.  

Workfl

Discussion 0
Question # 3

Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

Options:

A.  

Approval Process that assigns an Article to a Reviewer Queue.

B.  

Knowledge Action to Publish an Article once the Article is approved.

C.  

Validation Rules for article record types to verify all fields during creation.

D.  

Data Category to assign an article record type to a Reviewer.

Discussion 0

PDF vs Software Version

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With the complete collection of ADM-261 practice test, Exams4sure has assembled to take you through Salesforce Consultant test questions for your Salesforce exam preparation. In this ADM-261 exam dumps study guide we have compiled real Service Cloud Administration (SU24) exam questions with their answers so that you can prepare and pass Salesforce Consultant exam in your first attempt.

Why Prepare from Salesforce Consultant ADM-261 Exam Dumps?

Familiarity with Exam Format:
One of the main reasons candidates might look towards ADM-261 dumps is to familiarize themselves with the Salesforce exam format. Salesforce Consultant practice exam can give a glimpse into the types of questions asked and how they are structured.

Identifying Key Topics:
Service Cloud Administration (SU24) exam questions can highlight recurring themes and topics that are frequently tested, helping Salesforce candidates to focus their studies on areas of high importance.

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ADM-261 FAQs

Salesforce Service Cloud is a CRM platform designed to support customer service and support teams by managing inquiries and interactions across multiple channels like email, phone, chat, and social media.

Key features include Case Management, Knowledge Base, Omni-Channel Routing, Service Console, Live Agent, Social Customer Service, Macros, and Entitlements.

Case Management involves tracking and managing customer issues by converting them into cases, which hold all details about customer interactions and support requests.

The Service Console provides agents with a unified interface to access all necessary customer data. It integrates various channels, enabling agents to handle multiple cases simultaneously.

Omni-Channel enables agents to manage multiple customer interactions across different channels from a single interface. It assigns cases to agents based on their skills, caseload, and channel priority.

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Hailee Rolfson
1 month ago

Passing the ADM-261 Service Cloud Administration exam sharpened my expertise thank you for the excellent resources!

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